Job
- Level
- Experienced
- Location
- Frankfurt, Münster (Hessen), Hanover
- Working Model
- Onsite
- Job Field
- Product
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will enhance call center technologies, analyze issues, manage routing and reporting, maintain documentation, and serve as the interface to the vendor.
Your role in the team
- Support and development of call center technologies, particularly in the areas of routing and reporting.
- Subject matter expert and technical contact for the customer interaction platform.
- Further development of the implemented features.
- Conducting analyses during problem resolution and taking over the interface function with the manufacturer (Last-Level).
- Support of the operational units.
- Creation, further development, and maintenance of system documentation.
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Our expectations of you
Education
- Successfully completed relevant degree (Computer Science, Business Informatics, or similar) or an equivalent vocational qualification, along with at least two to three years of relevant professional experience.
Qualifications
- Advanced knowledge in the areas of call centers, ACD, VoIP network structures.
- Excellent knowledge of contact center technologies and proficient handling of virtualization technologies.
- Proactivity and determination as part of a dynamic team with a strong focus on customer orientation.
- High comprehension skills, strong communication and teamwork abilities, as well as flexibility for occasional business trips.
Experience
- Experience with scripting languages as well as the deployment and application of AI technologies.
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What we offer
- We welcome applications from all candidates regardless of gender, age, disability, religion, ethnic origin, or sexual orientation, quoting reference number 664/B.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Higher Take-Home Pay
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
Finanz Informatik GmbH & Co. KG
Finanz Informatik is a leading IT service provider for the Sparkassen-Finanzgruppe, headquartered in Frankfurt am Main. We serve 385 savings banks, six state banks and numerous other customers from the financial sector. Our goal is to provide our customers with the best possible technological infrastructure so that they can successfully achieve their business goals.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.5
Workingconditions
4.4Culture
3.5Career Growth
3.2Engineering
3.0
Expert Contact Center
- Location
- Frankfurt, Münster (Hessen), Hanover
- Working Model
- Onsite
- Diversity
- Open for all genders
