Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Markdorf, Rottendorf, Leingarten, Dahn
- Working Model
- Full Remote, Onsite
Job Summary
In this role, you will resolve technical issues in second-level support, conduct error analyses, and document cases in the ticket system. Additionally, you will shape IT services and support sales in preparing customer offers.
Job Technologies
Your role in the team
- You are responsible for second-level support of technical disruptions and IT inquiries for our customers worldwide, and you find sustainable solutions.
- They document support cases in the ticket system, maintain a knowledge database, and continuously optimize support processes.
- They independently perform error analysis, diagnostics, and troubleshooting via telephone and remote maintenance software.
- They support the Service Sales team in preparing offers and participate in customer meetings.
- You are involved in designing new IT service products.
- Taking over on-call duty shifts is also part of your responsibilities.
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Our expectations of you
Education
- You hold a degree in Computer Science, have completed vocational training as an IT specialist for system integration, or possess several years of professional experience in comparable fields.
Qualifications
- Broad IT competence: Windows, Linux, VMware, and networks are part of your daily toolkit, and you feel confident working with these technologies.
- Service and Customer Orientation: You enjoy working with people, communicate clearly and understandably, and keep our customers' needs in focus.
- Team spirit: You actively contribute, support colleagues, and value an open, appreciative collaboration.
- Fluent English and business-fluent German skills complete your profile.
Experience
- Ideally, additional expertise: experience with AI in the IT environment, cybersecurity, and Oracle databases is a plus.
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What we offer
- Secure job in a growing, future-oriented industry
- Tax-free benefit-in-kind value for a diverse range of goods or services, discounted lunch options
- Modern IT equipment in the workplace
- Monthly employee offers via a discount portal
- Company pension scheme, holiday and Christmas bonuses, special leave, anniversary payments
- Business Bike - also for an additional family member
- Increased per diem rate for business trips
- Financial allowance for on-call duty
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
More net
Topics that you deal with on the job
Job Locations
This is your employer
Seidenader Maschinenbau GmbH
With years of experience in handling pharmaceutical containers and products, as well as developing various inspection technologies, Seidenader systems are economical and trustworthy.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Industry, Production
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.4
Workingconditions
3.2Culture
3.5Engineering
3.6Career Growth
3.6
IT Support Specialist
- Location
- Markdorf, Rottendorf, Leingarten, Dahn
- Working Model
- Full Remote, Onsite
- Diversity
- Open for all genders
