Job
In this role, you will optimize the ServiceNow platform as a decision-making system, manage modules, coordinate test management, handle incident management, and provide training to employees for effective utilization.
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Your role in the team
- You take our ServiceNow platform to the next level: ServiceNow as a true decision-making system—AI-powered, audit-ready, and delivering a tangible impact on stability, time to restore, and delivery quality.
- You’ll work in the Platform & Workplace Services team at the heart of our digital workplace—with a strong mandate, a clear roadmap, and the freedom to bring your ideas to life.
- As part of the ServiceNow team, you have end-to-end responsibility for the platform across change and run—from the data model and governance to health dashboards.
- You are responsible for test management for the ServiceNow platform and enable the team and key stakeholders to use the process.
- You make a significant contribution to Incident Management in ServiceNow, including coordinating external Level 2 support.
- You empower employees through training and consulting on ServiceNow and the CMDB—you make complex topics easy to understand and actionable.
- When configuring modules, mapping processes, and using out-of-the-box features, you prioritize compliance over customization.
- You use ServiceNow Now Assist, AI Search & Predictive Intelligence to accelerate data quality, incident/change management, and knowledge management—including AI agents.
Our expectations of you
Education
- A completed university degree in (business) informatics or a successfully completed IT apprenticeship.
Qualifications
- Initial knowledge of another ServiceNow module: ITOM, TPRM, SecOps, or IRM, as well as additional knowledge of ITSM as a core module.
- Knowledge of high-level programming languages, preferably JavaScript, as well as knowledge of REST/SOAP and HTML/CSS.
- A way of working characterized by collaboration, appreciation, enthusiasm, and team spirit.
Experience
- Extensive hands-on experience with the ServiceNow platform, its underlying Common Service Data Model, and the associated ITSM processes.
- Experience implementing or administering ServiceNow modules.
What we offer
- Remote work is a natural part of how we work, as is spending most of your time on-site in our modern offices in Frankfurt am Main.
- We also welcome a wide range of educational backgrounds and work experience.
- We’re open to candidates whose CV may not seem to match all the requirements in our job posting at first glance.
- We provide the right conditions for you to fully realize your individual potential.
Benefits
Work-Life-Integration
Health, fitness & fun
Food & drink
Topics you will work on
Job locations
About your employer
Union Investment ist der Experte für Fondsvermögensverwaltung in der Genossenschaftlichen FinanzGruppe und einer der größten deutschen Anbieter von Investmentfonds. Unser Anspruch ist, privaten wie institutionellen Anlegern die bestmöglichen Lösungen zu bieten.
- Established Company
- Onsite, Hybrid
- Banking, Finance, Insurance
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