Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you are the first point of contact for IT inquiries, handling tickets, analyzing and solving issues, documenting them in the ticket system, and maintaining the knowledge base.
Job Technologies
Your role in the team
- You are the primary contact for incoming telephone or written inquiries (ticket receipt, analysis, resolution, documentation in the ticket system).
- You provide first-level support in the Help Desk for all IT issues / IT requests from our colleagues, including remote assistance.
- Qualification, categorization, and prioritization of IT issues and IT service requests for escalation to 2nd-level support, and if necessary, to the central data center, are among your responsibilities.
- You maintain our internal knowledge database and create user guides (WIKI for employees).
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Our expectations of you
Education
- You have completed an IT apprenticeship or a comparable basic qualification such as IT specialist, IT administrator, IT specialist (m/f/d) for system integration or application development.
Qualifications
- You are outgoing and possess a strong customer and service orientation, combined with the necessary patience and a touch of humor.
Experience
- You possess good knowledge and experience in Windows-based server systems, as well as Microsoft Office applications.
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What we offer
- A partnership at eye level in a collegial and family-like environment.
- A dynamic and modern working environment where you can actively shape things.
- Mobile working possible (up to 49%).
- Work models that fit your work-life balance.
- Collective agreement supplementary benefits.
- Subsidy for mobile working as well as for your mobility (HVV-Proficard, JobRad).
- Many more offers through the EDEKA group (such as a fitness center, a modernly equipped canteen, and much more).
- Employee conditions for bank and group products.
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Benefits
Health, Fitness & Fun
More net
Work-Life-Integration
Job Locations
This is your employer
EDEKABANK AG
The EDEKABANK AG is a universal bank and a subsidiary of Edeka, the largest German supermarket chain. The bank is headquartered in the Edeka building in the City-Nord district of Hamburg. It provides financing for Edeka's individual stores and also offers direct banking services to private customers, including online and telephone banking.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
1st Level Support / IT Helpdesk Staff
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
