Job
In this role, you monitor IT infrastructure systems such as servers and networks, handle incidents based on ITIL practices, and independently perform system starts and updates, including coordination with external service providers.
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Job technologies
Your role in the team
- Monitoring and management of core IT infrastructure systems (e.g., servers, storage, networks, virtualization) using common monitoring and automation tools.
- Independent handling of incidents according to ITIL, including quick measures to stabilize systems in shift operation.
- Execution of mission-critical tasks such as system startups, restarts, updates, and technical resets.
- Coordination with external manufacturers and service providers in case of disruptions as well as support for planned changes during ongoing operations.
- Optional: Support in the operation of mainframe systems (z/OS), e.g., in monitoring or in case of disruptions.
Our expectations of you
Education
- Completed IT training (e.g., Fachinformatiker/in Systemintegration) or a comparable qualification with several years of professional experience.
Qualifications
- Good knowledge of z/OS as well as common mainframe tools (JES2, TSO/ISPF, JCL).
- High willingness to learn, commitment, and independent working style.
Experience
- Experience in ITIL-based incident, problem, and change management.
- Ideally, experience in operating or monitoring infrastructure components such as SAN, tape, or storage systems.
Benefits
Work-Life-Integration
Job locations
About your employer
SET - Software Engineering GmbH is an established IT system house specializing in software development in the Nuremberg area. It offers comprehensive IT solutions and supports clients in all phases of software development.
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
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