Job
- Level
- Junior
- Location
- Essen
- Working Model
- Hybrid, Onsite
- Job Field
- IT, System
- Employment Type
- Part Time
- Contract Type
- Temporary employment
Job Summary
In this role, you analyze service tickets to identify improvement opportunities, assist in creating KPIs and dashboards, and support the implementation of automation solutions within ServiceNow.
Job Technologies
Your role in the team
- Analyze service tickets to identify patterns, trends, and opportunities for improvement.
- Support the creation of KPIs, dashboards, and reports to enable data-driven decision making.
- Assist in creating and maintaining knowledge articles to improve documentation and user support.
- Dokumentieren Sie die Ergebnisse des Meetings und die Maßnahmen, um Transparenz und eine effektive Nachverfolgung zu gewährleisten.
- Support process optimization initiatives across different IT service areas.
- Collaborate with team members on the implementation and adoption of AI-driven capabilities and automation solutions within the ServiceNow platform.
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Our expectations of you
Qualifications
- Ongoing studies in Information Technology, Business Informatics, Engineering, Economics, or a related discipline.
- Mindestens 12 Monate bis zum Abschluss verbleibend.
- Starkes Interesse an IT, digitalen Lösungen und Service-Management-Prozessen.
- Gutes Verständnis gängiger IT-Systeme, Anwendungen und Technologien.
- Analytical mindset and interest in working with data and process improvements.
- Unabhängiger und strukturierter Arbeitsstil in einem dynamischen Umfeld.
- Strong command of English, both written and spoken.
- Proactive attitude, strong problem-solving skills, and eagerness to learn.
- German skills.
Experience
- Experience with ServiceNow or familiarity with ITIL practices.
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What we offer
- We aim to make your time with us as rewarding as possible by fostering a supportive and inclusive environment.
- Alongside competitive pay and opportunities for growth, we care about your well-being and the balance between work and life.
- Flexible and hybrid working, enabling a balance between remote work and in-office collaboration.
- Opportunity to apply your academic knowledge in real-world projects.
- Access to fitness centres or membership discounts to keep you active and energised.
- Employee Assistance Programme offering confidential guidance and support.
- Employer-subsidised canteen with fresh, high-quality meals.
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Benefits
Work-Life-Integration
- 🏠Home Office
- 🅿️Employee Parking Space
- 🚌Excellent Traffic Connections
- ⏰Flexible Working Hours
- 🍼Day Care for Kids
Higher Take-Home Pay
Health, Fitness & Fun
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
RWE AG
RWE AG is an essential part of the European energy system, ensuring security of supply for Europe. With its three operating segments - lignite & nuclear power, European electricity generation from gas, coal, hydropower and biomass, and energy trading - it is one of the leading European energy companies.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Power Sector, Economy
Working Student IT Service Management
- Location
- Essen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
