Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Kassel, Kiel
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you coordinate IT service requests for the operational infrastructure, manage application requirements in production, and ensure service quality while maintaining status transparency.
Your role in the team
- Support for service requests related to operational IT infrastructure as well as application requirements to the central IT provider, particularly in the manufacturing and production sector.
- Management and coordination of IT service requests to achieve defined outcomes and ensure a high level of service quality.
- Setup and maintenance of a status tracking system for service requests related to operational IT infrastructure and application requirements.
- Maintaining overall status transparency.
- Processing and escalation of service quality issues in IT service requests.
- Support of the Production and Operations departments in relation to IT requirements in manufacturing.
- Building a solid understanding of the local IT infrastructure and existing IT services.
- IT service coordination for in-house applications.
- Support of local departments in requesting standard services.
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Our expectations of you
Education
- Successfully completed studies in the field of (business) informatics, engineering, information technology, or a comparable discipline.
Qualifications
- Solid knowledge in onsite support, application management, and IT service level management.
- Good spoken and written English skills.
- Structured and results-oriented work approach.
- Basic willingness to travel.
Experience
- Professional experience in the IT sector, for example as an IT Service Manager (m/f/d), Application Manager (m/f/d), or IT Infrastructure Manager (m/f/d).
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What we offer
- At our locations, we offer you: attractive remuneration as well as flexible working time models.
- Discounted Germany Ticket.
- Company pension scheme.
- Mobile working.
- Special conditions for fitness centers.
- Corporate Benefits Platform.
- Individual and diverse external and internal development opportunities, including in the Rheinmetall Academy.
- Professional onboarding process supported by a digital onboarding tool.
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
Rheinmetall AG
We are the driving force behind the automotive and defense industries. Through our innovative strength and technological expertise, we lead both sectors. We are now systematically building on our strength to achieve our goal.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Vehicle Manufacturing, Supplier, Industry, Production
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.5
Workingconditions
4.0Culture
3.6Career Growth
3.6Engineering
3.0
IT Service Quality Coordinator
- Location
- Kassel, Kiel
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
