Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hallbergmoos
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze customer inquiries, develop solutions for IT issues, and actively monitor system performance to ensure customer satisfaction while efficiently managing Second Level Support.
Job Technologies
Your role in the team
- First point of contact for our clients, analyzing incoming incidents and developing qualified solutions.
- Responsibility for proactively monitoring services and ensuring availability, performance, and customer satisfaction.
- Handling of second-level support for common hardware/software and industry solutions.
- Comprehensive documentation in the Service Desk tool as well as management and monitoring of tickets.
- Development of solutions and resolution of incidents
- Participation in troubleshooting and documentation of IT processes
- Installation of client hardware and software and user management
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Our expectations of you
Qualifications
- You enjoy supporting customers and solving IT problems.
- Client administration and client management also bring you joy.
- IT enthusiasm and a basic technical understanding to be able to answer customer inquiries directly
- You can assess when you need support from experts.
- Your interest in modern technologies goes beyond your work.
- We are happy to support you in your professional development.
Experience
- Several years of professional experience in onsite support
- If you also have experience with Windows and Linux servers or with Citrix, VMware, or another hypervisor, we look forward to hearing from you.
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Job Locations
This is your employer
CSYS GmbH
CSYS GmbH focuses on the planning and implementation of complex IT and cloud solutions, collaborating closely with international corporations and medium-sized businesses.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
second-level IT support
- Location
- Hallbergmoos
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
