Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you coordinate IT requests from employees, assist with hardware and software inquiries, and manage IT documentation and processes. You also monitor the performance of the external IT service provider.
Job Technologies
Your role in the team
- As an IT Coordinator, you act as the central interface between the employees of VGF and the external IT service provider.
- On-site, you advise and support users with questions, requirements, and issues related to IT applications and end devices.
- The coordination, tracking, and processing of inquiries as well as fault reports with the IT service provider are part of your responsibilities.
- They manage IT hardware, software licenses, and permissions, and assist with the ordering and cancellation of IT products.
- Creation, maintenance, and further development of IT documentation, user aids, as well as processes, forms, and policies are among your responsibilities.
- In addition, you support economic planning by collecting and tracking relevant quantity planning as well as monitoring service provider performance and contractual content.
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Our expectations of you
Education
- You have successfully completed your vocational training in the technical (informatics) field and are passionate about topics related to IT.
Qualifications
- You bring a high level of technical IT understanding combined with a solution-oriented approach.
- You have gained software and hardware knowledge, particularly with Microsoft products (Windows, M365, etc.) in a corporate environment.
- You see yourself as a service-oriented and responsible person.
- In your daily work, strong communication and problem-solving skills are a matter of course for you.
Experience
- Ideally, you already have experience working with ticketing / IT service management tools.
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What we offer
- We offer you an employment contract with collective agreement remuneration according to TV-N Hessen as well as other attractive additional benefits.
- Look forward to an annual bonus, a performance bonus, our company pension scheme (additional pension scheme of the City of Frankfurt am Main) - and (of course) a free Premium job ticket.
- In addition to the collectively agreed and culturally embraced 38-hour workweek, you can expect an attractive flextime model.
- Depending on the area of deployment, you can also work remotely from home on a daily basis.
- Of course, relaxation should not be neglected: You are entitled to 30 days of vacation per calendar year, as well as two additional days off on Christmas Eve and New Year's Eve.
- In addition, you have up to 12 additional flexitime days available per year.
- With us, you have access to over 10,000 fitness and wellness facilities with the employer-sponsored EGYM Wellpass.
- Regular raffles for tickets to cultural and sporting events ensure leisure activities outside of work.
- With our version of a mini adult education center, our VGF Academy, you can expect further personal and professional development opportunities - true to the motto: You invest your time, we cover the costs!
- In addition, we support work-life balance. We have been certified with the audit BerufundFamilie since 2016.
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Benefits
Higher Take-Home Pay
Job Locations
About Your Employer
Stadtwerke Verkehrsgesellschaft Frankfurt am Main mbH
It is the task of our more than 2,100 employees to make sure that Frankfurt's trains run and that our approximately 500,000 passengers arrive at their destinations safely every day. In this way, we improve the quality of life for the citizens of Frankfurt and for the commuters and visitors to our city on a daily basis. We are committed and passionate in fulfilling this high demand for mobility on behalf of people and the environment.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Logistics, Transportation
IT coordinator
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
