Job
- Level
- Lead
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you ensure the technical reliability and operation of hardware and IoT systems, lead projects, optimize processes, and coach your team for the highest efficiency and quality.
Your role in the team
- As a Team Lead Technical Setup & Support (m/f/d), you will play a key role in the Operations team and ensure that the Peter Park Experience runs smoothly.
- You ensure that our hardware and systems are always ready for use and reliable — through planning, testing, and quick troubleshooting in exceptional cases.
- You lead operational projects, optimize processes, and work closely with Operations, Product, and Tech to address challenges holistically.
- In this role, you will take responsibility for processes, systems, and outcomes, and continuously drive improvements forward.
- With your strong technical understanding, you coach your team, promote knowledge transfer, and ensure that the highest quality and efficiency standards are maintained.
- You lead and develop the Technical Operations team with a clear vision, foster growth and collaboration, and strategically expand the team.
- You coordinate and prioritize tasks in daily operations and ensure efficient resource and capacity planning.
- You ensure that all systems (parking meters & scanners) are ready for installation.
- Together with your team, you ensure the maximum operational uptime of all deployed systems (parking meters & scanners) by being responsible for technical support and taking all necessary measures, if needed, to quickly resolve outages during business hours - and if necessary, beyond.
- You question existing processes, identify potential improvements, and establish scalable procedures.
- You work closely with Project Management, Tech, Warehouse, CSM, and Product to develop and implement best practices for installations, rollouts, and operational processes.
This text has been machine translated. Show original
Our expectations of you
Qualifications
- You always prioritize technical reliability and customer satisfaction – and find a smart solution for every problem.
- You work analytically, data-driven, and structured, but also always keep an overview in everyday operations.
- You act proactively and solution-oriented, take responsibility for systems, processes, and results, and drive topics forward with a clear focus on quality, stability, and efficiency.
- You roll up your sleeves yourself when necessary - with a genuine hands-on and can-do mentality.
- You have excellent spoken and written skills in German and English: additional languages are an advantage.
Experience
- You bring at least six years of professional experience in a dynamic environment; leadership experience is a plus but not a requirement.
- You have extensive experience in the IT and software environment, including network management, monitoring, and the stable operation of scalable IoT systems.
- Ideally, you have experience in the IoT or SaaS-related field and possess a good sense for the connection between technology, processes, and people.
This text has been machine translated. Show original
What we offer
- 40 hours per week (trust-based)}
- Team size: 11 colleagues
- Home Office Policy: 3 days in the office / 2 days remote
- Work location: Munich
- Permanent employment contract
This text has been machine translated. Show original
Topics that you deal with on the job
Job Locations
This is your employer
Peter Park System GmbH
Peter Park System GmbH, based in Munich, provides a digital platform for barrier-free parking management. The company utilizes AI-driven technologies to centrally manage parking spaces and integrate flexible payment options. With a focus on mobility solutions, it transforms traditional parking systems through modular IoT solutions.
Description
- Company Type
- Startup
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Team Lead Technical Setup & Support
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
