Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Karlsruhe
- Working Model
- Onsite
Job Summary
In this role, you plan and optimize IT services for groupware and telephony, manage Microsoft Exchange, coordinate implementation concepts, and oversee SLAs and budgets.
Job Technologies
Your role in the team
- You are responsible for planning, managing, and optimizing IT services in the areas of groupware, conferencing, and telephony.
- You are responsible for the management and further development of Microsoft Exchange and other communication solutions.
- You analyze customer requirements, develop service concepts, and coordinate their implementation.
- You monitor Service Level Agreements (SLAs), ensure compliance, and continuously optimize processes.
- You act as an interface between IT, business units, and external partners.
- You take on administrative tasks such as cost calculation, budget monitoring, and contract management.
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Our expectations of you
Qualifications
- You have commercial understanding, particularly in cost and budget planning.
- You have a good technical understanding in the areas of conferencing and telephony.
- You work in a structured and service-oriented manner and enjoy communicating with various stakeholders.
- Very good German and good English skills, both written and spoken.
Experience
- You bring experience in IT service management as well as solid knowledge of ITIL, Microsoft Exchange, and other groupware solutions.
- Initial experience with ticketing systems and reporting tools is advantageous.
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
FERCHAU Engineering GmbH
Description
- Company Size
- 250+ Employees
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Service Manager with a commercial focus
- Location
- Karlsruhe
- Working Model
- Onsite
- Diversity
- Open for all genders
