Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
Job Summary
In this position, you will manage the core system 21c|ng, optimize processes, support departments with IT solutions and conduct training. You will also coordinate troubleshooting and releases while resolving issues in 1st and 2nd level support.
Job Technologies
Your role in the team
- Responsibility for the stable operation, administration of the core system 21c|ng, and its further development in collaboration between the regional offices, the business units of the headquarters, BITMARCK, and other software vendors/partners.
- Supervision and monitoring of the subsystems, data exchange interfaces, and connected modules in collaboration with the specialist departments and external service providers.
- Analysis, troubleshooting, and documentation of issues in 1st and 2nd level support. Coordination of fault analysis, testing, and resolution together with specialist departments and software providers.
- Further development and optimization of professional and technical processes within 21c in collaboration with the specialist departments.
- Planning, testing, and execution of 21c releases and service packs.
- Contact person for users regarding functional questions and support in creating documentation. Conducting training sessions.
- Possibly additional project work / participation in the introduction of new features, releases, applications, etc.
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Our expectations of you
Education
- Successfully completed training as an IT specialist (m/f/d) for application development/system integration, a degree in (business) informatics, or a comparable qualification. Alternatively, you have training as a social insurance clerk (m/f/d) with additional IT qualifications or comparable knowledge. Feel free to apply also with a similar educational background.
Qualifications
- You work in a structured, analytical, and self-responsible manner.
- A strong service orientation is among your strengths, and you enjoy acting as a liaison between IT and the business units. You see yourself as a knowledge facilitator (m/f/d) who guides specialist departments through technical innovations. You find it easy to make complex IT issues understandable for end users.
Experience
- Several years of professional experience in managing IT processes, ideally with knowledge of statutory health insurance (GKV) environments.
- Solid knowledge of 21c|ng and ideally GKV communication servers. Experience in process modeling as well as experience with SQL databases and JIRA are advantageous.
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What we offer
- In addition to a crisis-proof workplace, you can expect flexible working hours (38-hour week, a generous working time frame without core working hours).
- The possibility of mobile working (partially).
- A minimum vacation entitlement of 30 days, which can be increased through an opt-in model and unlimited flex days.
- A monthly employer subsidy for the "Germany Ticket".
- A collegial working atmosphere in a dedicated, competent, and reliable team.
- A market-oriented salary according to our in-house collective agreement.
- A supplementary health insurance as well as benefits within the framework of occupational pension schemes.
- A comprehensive occupational health management.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Bahn-bkk
Mit mehr als 680.000 zufriedenen Kunden ist die BAHN-BKK einer der größten betrieblichen Krankenversicherer Deutschlands. Als geöffnete, gesetzliche Krankenkasse mit Präventionsschwerpunkt verstehen wir uns als kompetente, innovative und verlässliche Gesundheitspartnerin für unsere Kunden.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
IT Application Support Specialist - Focus on Health / Care
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
