Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Kolitzheim
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will independently handle IT support inquiries, address issues with operating systems and Office applications, and document solutions in the knowledge database.
Job Technologies
Your role in the team
- Central contact person (m/f/d) for all IT-related topics.
- Handling of telephone, written, and personal support inquiries is carried out independently and in compliance with response and processing times (SLAs).
- Solution-oriented handling of IT issues, for example in the areas of operating systems, Office applications, notebooks, mobile devices, and printers within a client/server network environment, is carried out remotely, via email, or by phone.
- Entering all tasks into the ticket system to improve internal service orientation.
- Development and updating of the IT knowledge database through documentation of encountered issues and linking them with their solutions.
- Support in carrying out administrative tasks (backup, maintenance, rollout, etc.).
- Coordination of ticket processing with external service providers.
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Our expectations of you
Education
- Completed training as an IT specialist (m/f/d) for system integration or a comparable qualification.
Qualifications
- Must have: Good knowledge of current IT technologies, especially collaboration tools and Office365 tools.
- Must have: Good knowledge of Active Directory and Windows OS systems.
- Good command of English; additional foreign languages are a plus.
- Your skills: strong communication team spirit (m/f/d) with pronounced assertiveness and a strong service-oriented mindset.
- A high degree of initiative and decisiveness.
- Basic willingness to travel (up to 15%).
Experience
- Must have: Several years of professional experience in 1st Level Support.
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What we offer
- Jobs for a green future.
- Flat hierarchies with good development opportunities.
- Permanent employment contracts.
- A familial and collegial atmosphere in an international environment.
- Flexible working hours and remote work.
- Economics and Company Pension Scheme (bAV).
- Regular employee events.
- Tree sponsorship for every new team member in the anniversary year 2026.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
BELECTRIC GmbH
BELECTRIC is one of the world's leading companies in the development and construction of ground-mounted solar power plants. To date, BELECTRIC has constructed more than 300 ground-mounted solar power plants with a total output of over 2.0 GWp on a turnkey basis.
Description
- Company Size
- 250+ Employees
- Founding year
- 2001
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Education System
1st/2nd Level Support
- Location
- Kolitzheim
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
