Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Oldenburg
- Working Model
- Onsite
Job Summary
In this role, you handle 1st-level support requests, escalate tickets to 2nd level, maintain the IT knowledge base, and manage mobile devices, focusing on quality assurance and overseeing incident and service request timelines.
Your role in the team
- 1st Level Support and handover to 2nd Level Support for disruptions / orders that occur within the scope of Incident Management.
- Quality control of tickets in the incident handling area.
- Monitoring the lifecycle of incident and service request tickets across all support units.
- Processing of 1st-Level Service Requests and handover to the 2nd Level units within the scope of Service Request Management.
- Maintenance of the IT Knowledge Base.
- Maintenance and utilization of the CMDB for the elements assigned to the Service Desk team.
- Mobile Device Management.
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Our expectations of you
Education
- Training as an IT specialist or comparable.
Qualifications
- Service-oriented independent work.
- Languages: German (spoken and written) / Basic English.
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What we offer
- Above-tariff pay and a dedicated contact person.
- Long-term and stable assignments with the company.
- Good promotion prospects with good work performance.
- Employee referral bonus up to €500.00.
- A very good working atmosphere.
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
Stellenwert GmbH
Stellenwert GmbH is a young company specializing in personnel consulting and IT services. It combines the advantages of a owner-managed business with a strong network. The flexible work environment allows employees to be creative and develop themselves.
Description
- Company Type
- Startup
- Working Model
- Hybrid, Onsite
- Industry
- Consulting
Specialist IT Service Desk
- Location
- Oldenburg
- Working Model
- Onsite
- Diversity
- Open for all genders
