Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg, Lüneburg
- Working Model
- Onsite
Job Summary
In this role, you will be the primary onsite IT support contact, handling system troubleshooting, preparing hardware and software, and training employees on IT environments to ensure smooth operations.
Job Technologies
Your role in the team
- As a member of our on-site team, you are the local face of the global Körber IT organization (OneIT) and the first point of contact for on-site IT support.
- The acceptance, qualification, and response to customer inquiries via our ticket system, as well as advising employees on IT-specific issues, are part of your responsibilities.
- You are responsible for maintenance, troubleshooting, and resolving issues of the local IT systems, ensuring high user satisfaction.
- You ensure prioritized, discreet, and reliable IT support for executive board members and their assistant teams, and guarantee the smooth operation of the deployed end devices and IT services.
- You independently carry out repairs and replacement measures, and you support the rollout of new technologies.
- You provide hardware and software, coordinate suppliers, and support the implementation of IT projects.
- You support and oversee internal and external events.
- You train new and experienced employees regarding the IT environment.
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Our expectations of you
Education
- You have completed training in the field of information technology or possess a comparable qualification with several years of experience in IT operations and support.
Qualifications
- You bring solid technical expertise in hardware, software, networks, and operating systems (Windows, iOS, Android).
- You have good knowledge of Windows 11, M365, as well as networked PC environments and remote access - ideally also in complex printing environments and in ServiceNow.
- Good communication skills in German and English, both spoken and written, complete your profile.
Experience
- Experience in dealing with clients, enjoyment of customer contact, and a strong service orientation characterize you.
- You have experience in systematic error analysis and troubleshooting.
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What we offer
- Various opportunities for participation and comprehensive training and development prospects.
- Flexible working hours as well as flat hierarchies in an international and modern work environment.
- A work environment with scope for creativity and clear responsibility for one's own topics and projects.
- EGYM Wellpass and occupational supplementary health insurance to support personal health.
- An Employee Assistance Program (EAP) - confidential counseling and support for health, work-related, and personal challenges.
- Models for occupational pension schemes as a future security.
- Employer subsidy for the Deutschlandticket.
- Monthly attractive offers for employees through a leading discount portal.
- IT leasing through salary conversion enables access to modern devices at attractive conditions - including private use.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Higher Take-Home Pay
Job Locations
About Your Employer
Seidenader Maschinenbau GmbH
With years of experience in handling pharmaceutical containers and products, as well as developing various inspection technologies, Seidenader systems are economical and trustworthy.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Industry, Production
Employer reviews
by devworkplaces.com
Total
(1 Review)3.4
Workingconditions
3.2Culture
3.5Engineering
3.6Career Growth
3.6
On-Site IT Service & Support Specialist
- Location
- Hamburg, Lüneburg
- Working Model
- Onsite
- Diversity
- Open for all genders
