Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Fürth
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze technical customer inquiries in first and second level support, document issues, and assist users over the phone with the deployment of IT solutions in the healthcare sector.
Job Technologies
Your role in the team
- You handle customer inquiries via ticket system, phone, and email, and document them.
- In analyzing and identifying the technical issues of our users, you provide supportive and solution-oriented assistance with your expertise.
- You support and train our users with technical issues via telephone.
- In this role, you will be responsible for the entire process of technical commissioning of our IT solutions.
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Our expectations of you
Education
- You possess a successfully completed training in the IT field as an IT systems electronics technician (m/f/d), a specialist in system integration (m/f/d), or a comparable qualification.
Qualifications
- You have good know-how in the network area (TCP/IP, firewalls, routing, VPN) as well as good knowledge of the Microsoft product suite.
- Additionally, you are a service- and customer-oriented personality and impress with your friendly manner.
- Teamwork skills, flexibility, and a structured way of working characterize you.
Experience
- Ideally, you have experience in technical support for consultative products in the medical environment.
- Experience in the field of 'IT in medical practices' is advantageous; it is also suitable for career changers, as comprehensive training will be provided on-site.
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What we offer
- Meaningful work through participation in the digitalization of the healthcare system and the improvement of practice workflows.
- Future-proof workplace in a rapidly growing industry.
- Individual training and development opportunities.
- Hybrid work models and flexibility through flexitime.
- 30 vacation days, overtime compensation through time off.
- Attractive package of health and social benefits (e.g., subsidy for computer glasses, flu vaccination, employer contribution to private retirement plans, fitness and health app, and company bicycle).
- Nursery and kindergarten allowance.
- Employee discounts at renowned brands.
- Company and team events.
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Benefits
Health, Fitness & Fun
Food & Drink
Work-Life-Integration
Job Locations
This is your employer
medatixx GmbH & Co. KG
At medatixx GmbH & Co. KG, we are a leading provider of software solutions for doctors in private practice. Our solutions are intuitive and easy to use, so you can focus on what's most important: your patients.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Internet, IT, Telecommunication
IT service technician first/second level support
- Location
- Fürth
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
