Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bonn
- Working Model
- Onsite
Job Summary
In this role, you will plan and monitor IT service delivery, coordinate IT support, optimize ITIL processes, ensure SLA compliance, and work on projects for implementing new technologies.
Job Technologies
Your role in the team
- Responsibility for the planning, management, and monitoring of IT service delivery.
- Coordination of IT support as well as ensuring smooth operation of the IT infrastructure.
- Introduction and optimization of ITIL processes as well as ensuring compliance with Service Level Agreements (SLAs).
- Collaboration with internal and external IT service providers.
- Creation of reports on service performance and identification of optimization potentials.
- Participation in IT projects and the implementation of new technologies.
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Our expectations of you
Education
- Successfully completed training or a degree in the IT field.
Qualifications
- Very good knowledge of German and English.
- Proficient in IT service management tools and MS Office.
- Analytical thinking, problem-solving skills, and team ability.
Experience
- Professional experience in IT service management, ideally according to ITIL standards.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Service Manager
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
