Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 37.000 to 39.000€ Gross/Year
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you provide 1st level support for ES applications in vehicle testing, handle incidents, maintain knowledge databases, and assist in testing activities and process improvements.
Job Technologies
Your role in the team
- Provision of 1st Level Support for all ES applications in the vehicle testing environment.
- Receipt, qualification, and documentation of incidents and service requests.
- Ensuring structured ticket processing, including prioritization and follow-up.
- Support for communication with test engineers, drivers, coordinators of Mercedes Benz AG, as well as internal teams.
- Escalation of disruptions to the 2nd and 3rd level support as well as assistance with analysis.
- Maintenance and further development of knowledge databases, process descriptions, and support documentation.
- Participation in testing, rollouts, and quality assurance activities of the ES systems.
- Participation in continuous improvements of support processes and workflows.
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Our expectations of you
Qualifications
- Extensive knowledge of test drive-related systems or ES applications (SAFiR, FiNAS, FEPLAS, SAP PiT) is mandatory.
- German language skills at C1 level.
- Good knowledge of the ServiceNow ticketing system.
- Good knowledge of the MS Office Suite.
- Strong communication skills and a customer-oriented work approach.
- High quality and sense of responsibility.
- Structured, meticulous, and independent way of working.
- Ability to quickly familiarize oneself with complex processes and system landscapes.
- Team orientation and sense of responsibility in a safety-critical environment.
Experience
- Experience in IT support, ideally in an automotive or technically oriented project environment.
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What we offer
- Type of employment: Full-time.
- Salary: €37,000.00 - €39,000.00 per year.
- Work location: On-site.
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Topics that you deal with on the job
Job Locations
This is your employer
Infosys BPM
Infosys BPM, a subsidiary of Infosys Limited, provides comprehensive Business Process Management and outsourcing services. With over 20 years of experience, the company helps its clients reduce costs and improve process efficiencies by leveraging innovative technologies and frameworks.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Consulting
IT Application Support Specialist
- Salary
- 37.000 to 39.000€ Gross/Year
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
