Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Onsite
Job Summary
In this role, you will provide technical support to employees, handle the setup and maintenance of IT equipment, and advise users on hardware and software issues.
Job Technologies
Your role in the team
- Providing technical support to all JetBrains employees.
- Setting up new computers, fixing and modernizing the old ones.
- Deciding what hardware will be a better choice for a particular case.
- Advising JetBrainers on any hardware or software-related issues.
- Wartung aller IT-Ausrüstung im Büro: Computer, Monitore, Laptops, Drucker, Kopierer, Telefone und Videokonferenzsysteme.
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Our expectations of you
Qualifications
- Can take apart and repair any computer.
- Can fix errors in the operating system in different ways (not only by reinstalling the OS).
- Know how local networks and the Internet work.
- Enjoy disassembling all kinds of devices to learn more about them.
- Don't mind soldering a damaged wire.
- Have strong teamwork skills: are open to diverse opinions and can support your point with sound reasoning.
- Want to grow as a professional, to master and apply new approaches and technologies.
- Take pride in the work you do.
- Speak fluent English.
- Are eager to share your knowledge with your peers.
- Can quickly come up with solutions when communicating with users remotely.
Experience
- Will communicate patiently and politely with users who experience issues.
- Have previous IT Helpdesk Support experience.
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What we offer
- Strong base salary. We offer competitive pay that reflects your skills and experience.
- Extra time off. More days to relax, recharge, and do the things you love.
- Medical insurance allowance. Enjoy peace of mind for you and your family.
- Learning and development opportunities. Access to conferences, courses, and language classes.
- Relocation support. We help make your move as smooth and stress-free as possible.
- Language classes. Pick up the local language or sharpen your English skills.
- Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
- Mental health support. To help you feel your best, we provide easy access to professional mental health services.
- Sports benefit. Enjoy an on-site gym or sports club stipend.
- Internal events. Join company-wide celebrations and team gatherings.
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Job Locations
This is your employer
JetBrains
JetBrains ist ein multinationales Software-Unternehmen mit Niederlassungen in Prag, Sankt Petersburg, Novosibirsk, Moskau, Boston und München. JetBrains wurde im Jahr 2000 von Sergey Dmitriev, Eugene Belyaev und Valentin Kipiatkov in Prag gegründet.
Description
- Founding year
- 2000
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Specialist
- Location
- Munich
- Working Model
- Onsite
- Diversity
- Open for all genders
- English Only
- English only required
