Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 36.000 to 48.000€ Gross/Year
- Location
- Bad Salzdetfurth
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze and resolve customer inquiries about facility (24) as the first point of contact, closely collaborate with consulting and development, and manage software installations and updates for optimal system performance.
Job Technologies
Your role in the team
- You are the first point of contact for our facility (24) customers - and often the reason why they feel well taken care of.
- You analyze, coordinate, and resolve: quickly, clearly, and reliably.
- In this role, you will work closely with consulting and development teams and actively contribute to ensuring that our clients get the most out of their software every day.
- You are the first point of contact for all questions.
- You analyze problems independently and bring them to a clean solution.
- You keep an eye on the ticket system, prioritize, and coordinate open cases.
- For complex topics, you work closely with consulting and development.
- You support the implementation of facility (24) with new clients - from installation to configuration.
- You perform software updates and ensure that systems run stably.
- You independently coordinate and oversee internal and external project topics.
- You test new versions before they reach the customer.
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Our expectations of you
Qualifications
- Basic knowledge of SQL, software configuration, or API topics is a plus but not a must.
- You are passionate about software and enjoy learning new things.
- You interact with customers confidently and friendly.
- You work in a structured, self-reliant, and solution-oriented manner.
- You communicate confidently in German, both orally and in writing.
Experience
- Experience in software support, ideally with several years of practical experience.
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What we offer
- Home Office / Remote Work - up to 90% possible.
- Annual salary: depending on qualifications €36,000 - €48,000, with additional qualifications €70,000 and above (revenue sharing).
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
facility (24) GmbH & Co. KG
facility (24) GmbH & Co. KG is a family-owned business based in Hildesheim that provides IT solutions for facility and building management. With its certified cloud CAFM software, the company assists medium-sized enterprises in optimizing processes and reducing costs. The team consists of over 50 experts who serve clients from various industries.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
1st Level Support
- Salary
- 36.000 to 48.000€ Gross/Year
- Location
- Bad Salzdetfurth
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
