Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Oberkochen
- Working Model
- Onsite
Job Summary
In this role, you will develop the global IT Change Management process, work on its implementation in ServiceNow, and analyze KPIs to ensure efficiency and compliance across the organization.
Job Technologies
Your role in the team
- As a Global Process Owner for Change Management, you are responsible for the global design, further development, and governance of the ITIL-based Change Management process within Corporate IT.
- The goal is to ensure a standardized, risk-aware, and efficient process that controls changes to IT services and infrastructures, making them transparent and with minimal disruption to business operations.
- Definition, maintenance, and continuous development of the global change management process in accordance with ITIL, as well as ensuring compliance with group-wide policies, standards, and compliance requirements (e.g., ISO 27001).
- Consolidation of existing change processes (Infrastructure / SAP) into a globally unified, role-based process and close coordination with other process owners and business units.
- Identification of optimization and automation potentials, development of a multi-year process roadmap, as well as definition and management of KPIs for process performance.
- Ensuring the mapping of the change process in ServiceNow and process modeling in Signavio, including responsibility for data quality and reporting.
- Close collaboration with the Corporate Change Manager, service owners, MCAB members, and the Service Desk to ensure consistent communication and clear escalation paths.
- Development and implementation of training sessions as well as support during internal and external audits (e.g., ISO 27001) to promote process understanding and compliance.
This text has been machine translated. Show original
Our expectations of you
Qualifications
- Solid knowledge of ITILv3 and/or ITIL4 (Change, Incident, Problem, Configuration).
- Strong analytical skills as well as an understanding of process design and process metrics.
- Ability to structure complex technical and organizational contexts and communicate them clearly.
- Strong communication and assertiveness skills in global, interdisciplinary teams.
- Very good written and spoken English skills, German skills are an advantage.
Experience
- Experience in IT Service Management, preferably within international corporate structures.
- Relevant experience as a Process Owner in the field of IT Change Management according to ITIL in an international company.
- Experience working with ServiceNow (Change Management module) and process modeling in Signavio.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Carl Zeiss AG
ZEISS is a world-leading technology company that is active in the fields of optics and optoelectronics. In the last financial year, ZEISS generated sales revenues of more than 6.4 billion euros through its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (as at 30 September 2019).
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Industry, Production
Employer reviews
by devworkplaces.com
Total
(1 Review)3.7
Culture
4.0Workingconditions
4.6Career Growth
3.6Engineering
2.7
Process Owner - IT Change Management
- Location
- Oberkochen
- Working Model
- Onsite
- Diversity
- Open for all genders
