Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- from 48.000 € gross/year
- Location
- Tann, Eichenzell
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the contact person for First and Second Level Support, administrating IT infrastructures while actively contributing to cloud projects and system migrations.
Job Technologies
Your role in the team
- In first-level support, you are the point of contact for our customers and assist with technical issues, process service requests and change requests via phone, ticket system, email, and remote maintenance.
- In second-level support, you analyze technical issues and resolve them.
- You administer and monitor modern IT infrastructures - from Windows servers and virtual machines to networks and firewalls, as well as backup, security, and managed service solutions.
- You set up cloud, hosting, and managed service environments, perform updates and maintenance, and take responsibility for selected products and services.
- You actively contribute to IT and cloud projects (e.g., system migrations, cloud migrations, rollouts, as well as the planning and implementation of new customer environments).
- You document systems, configurations, and changes in a traceable manner, maintain our technical knowledge management, and support compliance with our ISO and BSI guidelines.
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Our expectations of you
Education
- Completed training in the IT field, for example as an IT specialist in system integration, IT electronics technician, IT system management clerk with relevant technical experience, or a comparable qualification.
Qualifications
- Friendly, professional, and courteous demeanor.
- Enjoyment in solving technical problems.
- Structured, reliable, and meticulous work approach.
- Ability to coordinate multiple support cases and tasks simultaneously.
- High sense of responsibility when handling customer systems and data.
- Good communication skills with both technical and non-technical stakeholders.
- Willingness to regularly familiarize oneself with new technologies and products.
- Strong customer and service orientation.
- In-depth knowledge of Microsoft Windows client and server environments.
- Knowledge of Active Directory, user management, and permission concepts.
- Basic knowledge of PowerShell, Bash, or other scripting languages.
- Basic knowledge of networking technology, TCP/IP, DNS, DHCP, VPN, and firewalls.
- Basic understanding of IT security, data protection, backup, and recovery.
- Class B driver's license.
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What we offer
- You can expect a wide range of benefits (click here).
- A high degree of autonomy and decision-making freedom.
- Promotion opportunity to Project Manager.
- 30 days of annual leave.
- Flexible working hours through flextime.
- Home office option.
- Collaboration at eye level and an open corporate culture with flat hierarchies are not benefits for us, but a matter of course.
- Your gross annual salary – depending on experience, qualifications, and responsibilities undertaken – can amount to up to €48,000.
- The specific classification is transparent during the application process and can evolve with increasing professional responsibility.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
rhöncloud GmbH
rhöncloud GmbH has been offering cloud-based IT and communication solutions as well as managed services from its own data centers for many years. Its focus is on providing secure and scalable IT infrastructures and IT security solutions for medium-sized enterprises and public clients.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT system administrator - service desk and cloud projects
- Salary
- from 48.000 € gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.from 31.266 € net/year · Tax class I
- Location
- Tann, Eichenzell
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
