Job
In this role, you will handle L2/L3 escalations, manage Intune and Entra ID, support Microsoft 365, and oversee the lifecycle of endpoints and IT assets to ensure efficient IT services.
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Your role in the team
- Handle L2/L3 escalations for complex incidents, VIPs, and business-critical users, ensuring effective and timely resolution.
- Verwalten und Pflegen von Intune und Entra ID, einschließlich Endpoint-Compliance, Konfiguration und Sicherheit.
- Operate Windows Autopilot and enable remote and zero-touch provisioning across endpoints.
- Provide advanced Microsoft 365 support across Exchange, Teams, SharePoint, and OneDrive.
- Überwachen Sie den Endpoint-Lifecycle, einschließlich Deployment, Patch-Management, Updates, Behebung von Problemen und Anwendungsverwaltung.
- Verwalten Sie Unternehmens-iOS- und Android-Geräte mit Intune und Apple Business Manager.
- Überwachen Sie den IT-Asset-Lifecycle, einschließlich Inventar, Lagerverwaltung, Reparaturen, Garantien und Ersatzteile.
- Support Teams Rooms, video conferencing, and other collaboration technologies.
- Optimize ITSM and ITAM processes and automate onboarding, offboarding, licensing, and access workflows.
- Maintain technical documentation, share knowledge, and mentor junior team members.
Our expectations of you
Education
- Strong analytical and problem-solving skills, combined with a high degree of ownership and independence.
Qualifications
- Starke Expertise in der Fehlerbehebung bei Windows-Desktop- und Endpunkt-Systemen.
- Good knowledge of Active Directory and hybrid identity environments.
- Gutes Verständnis von ITSM, Service Desk und IT-Asset-Lifecycle-Prozessen.
- Knowledge of PowerShell, Microsoft Graph, or comparable automation technologies is an advantage.
- Sehr gute Englischkenntnisse in Wort und Schrift, mit ausgeprägten Dokumentationsfähigkeiten und der Fähigkeit, effektiv in einem internationalen Umfeld zusammenzuarbeiten.
Experience
- Several years of professional experience in IT support, Digital Workplace, or endpoint management.
- Solid knowledge of Microsoft 365 and practical experience with Intune and Entra ID.
- Hands-on experience with Windows deployment, Autopilot, and modern provisioning.
- Erfahrung mit Endpoint-Sicherheit, Compliance, Patch-Management und Anwendungsbereitstellung.
What we offer
- CYBEX operates globally and has employees from copious nations.
- If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you've come to the right place.
- You will have the opportunity to develop your personal profile in an international environment.
- As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities.
- At CYBEX, we place great importance on our values: Imagination, Belief, Passion, Strength, Respect, and Love.
- These values shape our company culture and drive us to develop innovative solutions and achieve exceptional results.
- In addition to a competitive salary, attractive annual leave, and discounts on our products, you'll have the opportunity to develop your personal profile in an international environment.
Topics you will work on
Job locations
About your employer
Founded in 2005, CYBEX is a leading manufacturer of child safety products based in Bayreuth, Germany. The company offers a wide range of products, including car seats and strollers, and operates internationally.
- Established Company
- Onsite
- Consumer Goods, Branded Goods
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