Job
- Level
- Senior
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bayreuth
- Working Model
- Onsite
Job Summary
In this role, you will handle L2/L3 escalations, manage Intune and Entra ID, support Microsoft 365, and oversee the lifecycle of endpoints and IT assets to ensure efficient IT services.
Job Technologies
Your role in the team
- Handle L2/L3 escalations for complex incidents, VIPs, and business-critical users, ensuring effective and timely resolution.
- Verwalten und Pflegen von Intune und Entra ID, einschließlich Endpoint-Compliance, Konfiguration und Sicherheit.
- Operate Windows Autopilot and enable remote and zero-touch provisioning across endpoints.
- Provide advanced Microsoft 365 support across Exchange, Teams, SharePoint, and OneDrive.
- Überwachen Sie den Endpoint-Lifecycle, einschließlich Deployment, Patch-Management, Updates, Behebung von Problemen und Anwendungsverwaltung.
- Verwalten Sie Unternehmens-iOS- und Android-Geräte mit Intune und Apple Business Manager.
- Überwachen Sie den IT-Asset-Lifecycle, einschließlich Inventar, Lagerverwaltung, Reparaturen, Garantien und Ersatzteile.
- Support Teams Rooms, video conferencing, and other collaboration technologies.
- Optimize ITSM and ITAM processes and automate onboarding, offboarding, licensing, and access workflows.
- Maintain technical documentation, share knowledge, and mentor junior team members.
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Our expectations of you
Education
- Strong analytical and problem-solving skills, combined with a high degree of ownership and independence.
Qualifications
- Starke Expertise in der Fehlerbehebung bei Windows-Desktop- und Endpunkt-Systemen.
- Good knowledge of Active Directory and hybrid identity environments.
- Gutes Verständnis von ITSM, Service Desk und IT-Asset-Lifecycle-Prozessen.
- Knowledge of PowerShell, Microsoft Graph, or comparable automation technologies is an advantage.
- Sehr gute Englischkenntnisse in Wort und Schrift, mit ausgeprägten Dokumentationsfähigkeiten und der Fähigkeit, effektiv in einem internationalen Umfeld zusammenzuarbeiten.
Experience
- Several years of professional experience in IT support, Digital Workplace, or endpoint management.
- Solid knowledge of Microsoft 365 and practical experience with Intune and Entra ID.
- Hands-on experience with Windows deployment, Autopilot, and modern provisioning.
- Erfahrung mit Endpoint-Sicherheit, Compliance, Patch-Management und Anwendungsbereitstellung.
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What we offer
- CYBEX operates globally and has employees from copious nations.
- If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you've come to the right place.
- You will have the opportunity to develop your personal profile in an international environment.
- As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities.
- At CYBEX, we place great importance on our values: Imagination, Belief, Passion, Strength, Respect, and Love.
- These values shape our company culture and drive us to develop innovative solutions and achieve exceptional results.
- In addition to a competitive salary, attractive annual leave, and discounts on our products, you'll have the opportunity to develop your personal profile in an international environment.
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Topics You Will Work On
Job Locations
About Your Employer
CYBEX
Founded in 2005, CYBEX is a leading manufacturer of child safety products based in Bayreuth, Germany. The company offers a wide range of products, including car seats and strollers, and operates internationally.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Consumer Goods, Branded Goods
Senior Specialist IT Service Desk & Digital Workplace
- Location
- Bayreuth
- Working Model
- Onsite
- Diversity
- Open for all genders
- English Only
- English only required
