Job
- Level
- Experienced
- Location
- Soltau
- Working Model
- Onsite
- Job Field
- IT, System, Product
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you ensure the efficient operation of our loyalty program by monitoring data flows and managing interfaces to systems like CRM and POS, ensuring high data quality throughout the process.
Your role in the team
- As Loyalty System & Data Manager (m/f/d), you ensure that our customer loyalty program runs stably, error-free, and efficiently in daily operations.
- You are responsible for the operational management of our system, coordinating technical service providers, monitoring data flows, and ensuring that all relevant systems - from POS to app and e-commerce to CRM and BI - work seamlessly together.
- You keep our loyalty system running: You are responsible for the operational management and ensure that core processes such as points awarding, points redemption, couponing, and promotions operate reliably.
- You identify problems before they become issues: You monitor system operations, analyze disruptions, and coordinate incident and error management until a sustainable solution is achieved.
- You bring systems and data together: You manage the interfaces to CRM, app, BI/Data Services, and other systems, ensuring high data quality and reliable data flows.
- You further develop our loyalty product: You gather requirements, translate them into user stories, and prioritize the product backlog based on business value, customer benefit, and technical feasibility.
- You keep an eye on the numbers: You monitor relevant reporting processes and are the central point of contact for markets and employees regarding questions about the loyalty system.
- You manage external partners: whether it's bug fixes, releases, testing, or new integrations – you coordinate our service providers and ensure smooth implementation.
- You connect different worlds: Together with IT, CRM, E-Commerce, POS, and other specialized departments, you continuously develop our digital customer engagement.
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Our expectations of you
Education
- You have completed a degree in, for example, Business, Business Informatics, Marketing, CRM, or Data Management, or you possess a comparable qualification.
Qualifications
- You are able to communicate technical contexts clearly and bring together different stakeholders, IT teams, and external partners.
- You work analytically, structured, and solution-oriented, take responsibility, and enjoy continuously improving digital products.
- You think not only in systems and data but also in customer experiences and business value.
Experience
- You have practical experience as a Product Owner, Business Analyst, Application Manager, or in a comparable digital role.
- You are familiar with the operational management of digital systems and have experience with technical interfaces, data flows, and ensuring data quality.
- Incident, problem, and release management are familiar to you. Experience with loyalty, CRM, or SaaS systems is a plus.
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What we offer
- Earliest start date: immediately.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
hagebau connect GmbH & Co. KG
Die hagebau IT GmbH mit Sitz im niedersächsischen Soltau bietet als IT-Dienstleister der gesamten hagebau Gruppe umfassenden Service für einen reibungslosen Ablauf aller IT-Aufgaben. Dafür stellt die hagebau IT die Systeme und Dienste bereit, die die rund 370 Gesellschafter der hagebau zur Umsetzung ihres Kerngeschäfts im Baumarkt und im Baustoff-Fachhandel benötigen.
Description
- Founding Year
- 2018
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Loyalty Systems & Data Manager
- Location
- Soltau
- Working Model
- Onsite
- Diversity
- Open for all genders
