Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bad Soden am Taunus
- Working Model
- Onsite
Job Summary
In this role, you will be the first point of contact for users regarding technical inquiries, resolving hardware and software issues through various communication channels while documenting all interactions in the ticketing system.
Job Technologies
Your role in the team
- First point of contact for users with questions regarding hardware and software.
- Direct customer contact to receive inquiries via various channels such as telephone, email, and the ticket system.
- Recording and documenting all inquiries, interactions, and solutions in a ticketing system.
- Troubleshooting for technical questions.
- Scheduling on-site appointments if required.
- Logging of customer conversations.
- Optimization of processes and identification of recurring issues.
- Creation of guides and FAQ articles.
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Our expectations of you
Education
- Completed vocational training or a degree in the IT field.
Qualifications
- Alternatively: Basic IT skills and a good technical understanding of IT infrastructure, operating systems (e.g., Windows, macOS, Android), and common applications are essential.
- Basic knowledge of Service Management according to ITIL standards.
- Knowledge of working with the following tools: DHCP, Active Directory, Group Policy Management, Print Management, Remoteware, Software Distribution Tools.
- Good communication skills.
- Ability to explain complex processes simply.
- Problem-solving skills.
- Customer orientation.
- Resilience and flexibility.
- Team spirit.
- Fluent German skills in speaking and writing (B2) are required.
Experience
- Desirable: Professional experience in the IT sector.
- Experience with incident management tools and knowledge bases.
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Job Locations
This is your employer
Thinkred
thinkRED is an established IT system house specializing in the holistic digitalization of public sector organizations. The company offers tailored IT solutions with a strong emphasis on sustainability and individual consulting.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT support staff
- Location
- Bad Soden am Taunus
- Working Model
- Onsite
- Diversity
- Open for all genders
