Job
- Level
- Junior
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Wiesbaden
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be responsible for ensuring smooth IT service operations, managing incidents, coordinating their resolution, and documenting processes to continuously improve service quality.
Job Technologies
Your role in the team
- Together with your team, you ensure that our IT services operate reliably and that disruptions are resolved quickly.
- Even in dynamic situations, you keep an overview, coordinate with different contacts, and develop step by step into an important point of contact in operational IT management.
- If you enjoy taking responsibility, working in a structured manner, and are enthusiastic about solving technical challenges together, you are exactly right with us.
- You coordinate the daily operation of our IT services, monitor ongoing incidents, and ensure that disruptions are addressed promptly and resolved sustainably.
- You receive incidents, prioritize them together with the involved teams, and coordinate the resolution until successful completion.
- As part of the on-call duty, you will also support the 24/7 operation of our applications.
- You are the central point of contact for specialist departments, IT operations, and other stakeholders, keeping all parties informed about the progress and providing support in escalations.
- You document incidents, analyze recurring disruptions, and assist in continuously improving processes and service quality.
- You will familiarize yourself step by step with IT service management and contribute your ideas to optimize our incident and operational processes.
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Our expectations of you
Education
- You have successfully completed a degree in (Business) Informatics or a IT-related qualification.
Qualifications
- You are interested in IT infrastructures, applications, and operational processes, and you enjoy familiarizing yourself with new topics.
- You work in a structured manner, maintain an overview even in challenging situations, and enjoy coordinating technical topics together with various stakeholders.
- You have very good German language skills and communicate confidently with Fachbereiche as well as technical teams.
- Initial knowledge of ITIL or ITSM tools (e.g., ServiceNow, Jira, or Helpline) is advantageous.
Experience
- You have gained initial practical experience in IT operations, IT support, Service Desk, or Application Support and wish to further develop your skills in IT Service Management.
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What we offer
- Opportunity for remote work and flexible working hours for a balanced work-life integration.
- Individual training opportunities and access to modern tools and technologies.
- A collegial working environment with flat hierarchies and open communication channels.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
More net
Food & Drink
Job Locations
This is your employer
Deka-gruppe
Die DekaBank Deutsche Girozentrale ist das Wertpapierhaus der Sparkassen. Für uns als Verbundpartner stehen die Sparkassen und ihre Kunden im Mittelpunkt unseres Handelns. Mit unseren vier Geschäftsfeldern – Wertpapiere, Immobilien, Kapitalmarkt und Finanzierungen – sind wir Partner der Sparkassen in der Vermögensanlage und -verwaltung. Dies umfasst nicht nur Produkte wie Investmentfonds und Zertifikate, sondern auch Asset-Management- und Bank-Dienstleistungen rund ums Wertpapier.
Description
- Founding year
- 1918
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Employer reviews
by devworkplaces.com
Total
(1 Review)Career Growth
3.6Engineering
2.8Culture
3.3Workingconditions
4.0
Junior IT Service Manager
- Location
- Wiesbaden
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
