Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Oberhausen
- Working Model
- Onsite
Job Summary
In this role, you handle technical support requests, analyze and document tickets in the system, resolve basic issues, and ensure smooth communication between customers and development teams.
Job Technologies
Your role in the team
- Welcome to artner. Shape the future with us. Become part of our young and dynamic team!
- First point of contact for our clients regarding technical questions and support inquiries.
- Acceptance, analysis, and documentation of support cases (ticket system).
- Resolution of simple to moderately complex technical issues in First Level Support.
- Structured escalation of more complex topics to Second Level Support.
- Analysis and preparation for development/2nd level support.
- Support in communication between clients and development / Second Level.
- Tracking tickets through to final resolution.
- Support in maintaining our knowledge database and documentation.
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Our expectations of you
Education
- Training in the IT field (e.g., IT specialist for system integration, IT systems saleswoman/man) or comparable experience.
Qualifications
- Basic technical understanding, ideally also in the area of software support.
- Ability to analyze technical problems and explain them clearly.
- Structured, solution-oriented working style.
- Strong communication skills and enjoyment in customer contact.
- Good German language skills, both written and spoken.
- Knowledge in the areas of database (SQL) and the ticket management system (Jira/Atlassian) is an advantage.
Experience
- Initial experience in IT support / Helpdesk / Service Desk.
- Experience with ticketing systems is an advantage.
- Experience with ERP or financial accounting (e.g., DATEV, Navision, Diamant) is an advantage.
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What we offer
- Dynamic workflows.
- Small teams.
- Flexible working.
- Innovative company.
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Job Locations
This is your employer
ARTNER Solutions GmbH & Co. KG
ARTNER Solutions zählt zu den führenden Anbietern für kaufmännische Prozesslösungen. Unsere Organisationslösungen optimieren die am häufigsten eingesetzten Programme im Rechnungswesen. Und täglich arbeiten über 40.000 User mit unserer Software-Lösung.
Description
- Company Size
- 1-49 Employees
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT support specialist
- Location
- Oberhausen
- Working Model
- Onsite
- Diversity
- Open for all genders
