Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Onsite
Job Summary
In this role, you are the primary point of contact for employees on IT issues, handling support requests related to Windows, Microsoft 365, VPN, and hardware, managing user accounts, and documenting solutions in the ticketing system.
Job Technologies
Your role in the team
- As part of our IT infrastructure deployment and user support team, you are the primary contact for our employees regarding IT-related issues.
- They ensure the smooth operation of digital workplaces, assist with technical inquiries, and thereby make an important contribution to service quality and productivity within the bank.
- First-Level Support & Ticket Management: You handle support requests and incident reports via phone, email, and ticket system, prioritize them according to SLA requirements, and resolve them independently or systematically escalate them to 2nd- or 3rd-Level Support.
- Workplace Support: You assist users with issues related to Windows, Microsoft 365, VPN, as well as hardware topics concerning notebooks, monitors, and docking stations - remotely via remote support or directly on-site.
- User & Access Management: They manage user accounts, reset passwords, and ensure that access rights are properly maintained.
- Software deployment & Mobile Devices: You install standard software, set it up, and manage mobile devices such as iPhone and iPad in a corporate environment.
- Documentation & Knowledge Management: You meticulously document tickets and solutions, actively contributing to the quality assurance and knowledge base of the team.
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Our expectations of you
Education
- Completed training as an IT specialist for system integration, IT systems management clerk, or a comparable IT qualification; alternatively, a degree in computer science or business informatics - supplemented by initial practical experience in IT support or helpdesk environment.
Qualifications
- You explain technical matters clearly, remain calm and solution-oriented even with a high volume of tickets, and genuinely enjoy helping people.
- Structured, self-reliant, and reliable; you keep an overview when multiple inquiries come in simultaneously and prioritize confidently.
- Very good German skills (C1) for daily user communication as well as good English skills (B2), e.g., for technical documentation.
Experience
- Solid knowledge of Windows operating systems, Microsoft 365 products, and a basic understanding of network technologies (TCP/IP, DHCP, DNS, VPN); experience with common ticketing systems (e.g., ServiceNow, Jira, or similar) is an advantage.
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What we offer
- We offer a motivating corporate culture and respectful collaboration in a modern working environment.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
Münchener Hypothekenbank eG
The Münchener Hypothekenbank eG has been one of the leading addresses for long-term financing of residential and commercial real estate for over 120 years. As a mortgage bank, we are one of the leading international issuers of mortgage bonds.
Description
- Founding year
- 1896
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
IT Support Specialist - Service Desk & User Support
- Location
- Munich
- Working Model
- Onsite
- Diversity
- Open for all genders
