Job
- Level
- Senior
- Job Field
- IT, Application, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Mönchengladbach
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze service processes, design technical architectures in the ITSM environment, implement system integrations, and guide clients as a consultant for effective use of the Matrix42 Suite.
Job Technologies
Your role in the team
- Your responsibility: analysis, architecture, and implementation
- In this position, you will oversee the entire lifecycle of our customer projects. You will act as a technical architect and strategic advisor to establish complex service management structures.
- Business-IT Alignment: You advise clients on transforming their service processes and ensure the optimal use of the Matrix42 Suite.
- Requirements Design: You facilitate workshops for process documentation and translate them into precise technical specifications.
- System Integration: You implement the technical integration of our software products into heterogeneous IT landscapes and conduct quality assurance.
- Knowledge transfer: As a mentor and trainer, you support users during the implementation phases.
- Strategic Support: You work closely with the project management team in structuring complex work packages and are responsible for specific areas within the Managed Service.
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Our expectations of you
Education
- Qualification: You hold a completed degree (Computer Science, Business Informatics) or a comparable technical qualification with several years of professional experience.
Qualifications
- Your profile: expertise and consulting skills
- For this challenging interface role, we are seeking a personality who combines solid IT knowledge with a solution-oriented approach to work.
- Expertise: You possess in-depth knowledge in the implementation of ITSM solutions - ideally within the Matrix42 environment or comparable enterprise systems.
- Technology Stack: Proficient handling of Windows Servers, IIS, and MS SQL (T-SQL) is part of your daily business; basic knowledge of PowerShell or C# is a welcome plus.
- Consultant personality: You convince with a confident demeanor in workshops, a structured working style, and the ability to translate complex client requirements into viable concepts.
- Communication: You communicate appropriately for the target audience in German (fluent) and English.
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What we offer
- We offer you the freedom and security you need for demanding projects.
- With us, you'll find a team that combines professionalism with a human-centric culture.
- Flexibility & Trust: We focus on results, not on hours of presence.
- Take advantage of our flexible working time models and the option for mobile office to achieve a healthy work-life balance.
- Comprehensive pension package: Your security is important to us.
- We support you with a company pension scheme (above-average contributions), a private supplementary health insurance (dental/hospital), and a private accident insurance.
- Innovative spirit & design: There is no stagnation here.
- In our legendary Hackweeks, we develop new solutions together.
- We offer you clear development paths and the space to turn your own ideas directly into action.
- Modern work equipment: You will receive high-end equipment (laptop, smartphone, and accessories), which is of course also available for your private use.
- Additional benefits: Enjoy corporate perks, fitness allowances, a dedicated parking space at the headquarters, and subsidies for computer glasses.
- Living equality: We foster a culture of short communication channels and honest exchange.
- Here, the best solution counts, not the hierarchical level.
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Topics You Will Work On
Job Locations
About Your Employer
Labtagon GmbH
Labtagon GmbH, based in Mönchengladbach, is an established IT service provider specializing in the automation and optimization of IT service management processes. With an experienced team, the company offers tailored solutions in software development.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Senior Expert for Enterprise Service Management
- Location
- Mönchengladbach
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
