Job
- Level
- Junior
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Aschendorf, Rostock
- Working Model
- Onsite
Job Summary
In this role, you will support the enhancement of the ServiceNow platform, optimize IT service management processes, and handle ServiceNow tickets and user requests.
Job Technologies
Your role in the team
- In the IT department Digital Workplace Services, we are looking for an IT Service Management Specialist (m/f/d) to support us in the operation, further development, and expansion of our ServiceNow platform.
- The focus of this role is on designing and optimizing modern IT service management processes as well as the continuous development of our ServiceNow platform.
- Together with specialist departments, service owners, and external partners, you work on creating transparency, standardizing processes, and continuously increasing the value of our digital services.
- In this role, you will take early responsibility for your own areas of expertise and develop step by step into an expert in ServiceNow and IT Service Management.
- Support in the operational management and continuous development of the ServiceNow platform.
- LowCode/NoCode software development.
- Analysis and processing of ServiceNow tickets and user requests.
- Participation in the development and maintenance of our Configuration Management Database (CMDB).
- Support in the definition and further development of IT services, service offerings, and the service catalog.
- Recording, analyzing, and aligning technical requirements with business units and IT teams.
- Support in the optimization and standardization of IT service management processes.
- Participation in workshops, training sessions, and informational events for users and service owners.
- Collaboration with internal stakeholders as well as external service providers.
- Preparation of reports, documentation, and decision templates for various target groups.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed degree in (Business) Informatics, Engineering, or a comparable qualification - alternatively, a completed vocational training in the IT field with relevant professional experience.
Qualifications
- Interest in IT Service Management (ITSM), IT Asset Management (ITAM), and digital business processes.
- High level of self-initiative as well as strong willingness to learn and develop.
- Analytical and structured mindset with the ability to present complex issues clearly.
- Strong communication skills and enjoyment in collaborating with diverse stakeholders.
- Independent, responsible, and solution-oriented way of working.
- Good German and English language skills, both written and spoken.
- Recent graduates are also warmly encouraged to apply.
- Basic knowledge in ITSM, ITIL, or Service Management is an advantage but not a requirement.
- Initial contact with ServiceNow is an advantage, but not a must.
- Basic understanding of IT infrastructures and IT operational processes is advantageous but not mandatory.
- Basic knowledge of SQL, JavaScript, APIs, automation, or scripting is advantageous but not mandatory.
Experience
- Experience with data analysis, reporting, or data modeling is a plus but not required.
This text has been machine translated. Show original
What we offer
- An interesting and diverse role in an internationally operating company.
- A 35-hour workweek, 30 days of vacation, and an attractive tariff-based salary.
- Flexible working hours and a team-oriented working approach as well as attractive benefits (e.g., discounted lunch and beverages, corporate fitness discounts (Hansefit), bike leasing, corporate benefits, etc.).
- With us, you work independently, contribute your own ideas to the team, and thus contribute to our shared success.
- An open and respectful corporate culture where we pursue goals together with a strong sense of team spirit.
- We place great importance on the compatibility of work and family life and have been jointly operating our company nursery Nautilus with flexible opening hours since 2013 in partnership with the German Red Cross.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Meyer Werft Gmbh & Co. Kg
Die MEYER WERFT ist eine der größten und modernsten Werften der Welt. In den Produktions- und Baudockhallen entstehen seit Jahrzehnten Kreuzfahrtschiffe für internationale Reedereien.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Construction, Real Estate, Building Services
IT Service Management Specialist
- Location
- Aschendorf, Rostock
- Working Model
- Onsite
- Diversity
- Open for all genders
