Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Altenburg
- Working Model
- Onsite
Job Summary
In this role, you will assist employees with technical inquiries, resolve issues in first-level support on-site and over the phone, and maintain hardware and software to ensure smooth IT operations.
Job Technologies
Your role in the team
- Make IT understandable. Solve problems. Support colleagues.
- To ensure that our employees at our locations can work reliably every day, our internal IT department maintains a functional and modern IT infrastructure.
- To strengthen our team, we are looking for an IT Support / First-Level Support Staff (m/f/d) who will assist our colleagues with technical questions and issues and serve as the first point of contact in everyday IT matters.
- They support our employees with all everyday IT questions and ensure that hardware and software function reliably.
- Since our facilities are located at various sites, the majority of the activities are carried out directly on-site with the employees.
- Your work focuses are:
- Support of our employees with IT questions and technical issues
- First-level support primarily on-site (partly also via telephone and remote maintenance)
- Setup, maintenance, and replacement of workstation computers, notebooks, and peripherals.
- Support with issues related to Microsoft Windows and Microsoft Office applications
- Support for printers, scanners, and other end devices
- Analysis and resolution of hardware, software, and network issues
- Support with user and access requests
- Documentation of support requests and solutions
- Participation in cross-departmental IT tasks and projects
- Support of our IT department in daily operational business
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Our expectations of you
Education
- Completed training in the IT field is desirable, and applicants (m/f/d) with a strong IT affinity as well as solid practical knowledge in hardware and software are also welcome.
Qualifications
- Good knowledge of working with Microsoft Windows and Microsoft Office.
- Basic understanding of networks, hardware, and IT infrastructure.
- Strong service and solution orientation.
- Enjoyment in dealing with people and supporting users.
- Strong communication skills as well as the ability to explain technical issues clearly.
- Independent, structured, and reliable way of working.
- High willingness to learn and good comprehension skills.
- Valid driver's license class B is mandatory.
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What we offer
- Permanent employment in full-time or part-time.
- Varied activity with direct contact with employees.
- Responsible and independent tasks.
- Short decision-making paths and flat hierarchies.
- Versatile technical challenges rather than monotonous routine tasks.
- Internal and external training opportunities.
- Modern work tools and up-to-date IT equipment.
- A collegial working environment with a high degree of personal responsibility.
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Job Locations
This is your employer
Innova Sozialwerk e.V.
Innova Sozialwerk e.V. is a provider based in Altenburg that focuses on social counseling as well as education and upbringing. The association offers various services to support children, families, and other target groups in the social sector. With several locations in Altenburg, it plays a significant role in the region's social landscape.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Healthcare, Social Sector
IT Support Staff / First-Level Support Internal IT Department
- Location
- Altenburg
- Working Model
- Onsite
- Diversity
- Open for all genders
