Job
In this role, you install and configure .NET applications on various devices, serve as the primary contact for technical customer inquiries, support projects and training, and efficiently document support cases.
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Job technologies
Your role in the team
- Installation and configuration of .NET-based applications on servers, workstations, and handheld devices using RDP and MDM.
- Providing technical and subject-matter support to our customers as their first point of contact for questions about our in-house software solutions.
- Technical support for customer projects during the implementation phase, as well as assistance with updates and system customizations.
- Receiving, qualifying, handling, and forwarding support requests.
- Systematic diagnosis and resolution of issues at the interfaces between software, Windows operating systems, and networks.
- Conducting online or in-person training sessions on our proprietary software.
- Documentation of support cases and solutions in the ticketing system, as well as maintenance of the knowledge base.
Our expectations of you
Education
- Completed vocational training in IT or a comparable technical qualification in the IT field.
Qualifications
- Solid knowledge of Windows Server/client environments and Microsoft Azure, as well as hands-on experience in network diagnostics (TCP/IP, routing, Wi-Fi, and firewall basics).
- Technical understanding of installing and configuring software on various devices, as well as basic knowledge of MDM solutions and relational databases (e.g., MS SQL), is an advantage.
- Confident use of PowerShell for scripting and process automation.
- An ITIL Foundation certification (version 3 or higher) is an advantage.
- Strong service orientation, excellent communication skills in direct customer interactions, and an independent, structured, and solution-oriented approach to work.
- Good written and spoken German and English skills.
Experience
- Several years of professional experience in software support, IT support, or technical customer support.
What we offer
- Attractive compensation and a permanent employment contract with a growing company.
- Flexible working hours and 30 days of annual leave, plus half a day off each on Christmas Eve and New Year’s Eve.
- Supplementary company health insurance and a contribution toward the company pension scheme.
- Annual internal and external training and professional development budget.
- Subsidy for the Deutschlandticket / job ticket (up to €50 per month).
- A modern workplace in the heart of an innovation hub, featuring quiet and focus rooms, alongside spacious green outdoor areas for relaxing breaks.
- Excellent accessibility thanks to the nearby S-Bahn station, convenient motorway access, free employee parking, and bicycle parking and showers for bike commuters.
- An open, international working environment with room for your own ideas and genuine involvement in shaping the company—in an organization with flat hierarchies, short decision-making processes, and an informal, first-name culture.
- Well taken care of: A modern team kitchen and lounge area with complimentary hot and cold drinks, fresh fruit, and access to a wide range of dining options on campus. We also offer a fitness and game room, attractive corporate benefits, and regular employee events.
Benefits
Work-Life-Integration
Food & drink
Topics you will work on
Job locations
About your employer
Wir bringen SAP, Android, Windows und iOS zusammen: Als innovativer Softwarehersteller sind wir Pioniere und Experten, wenn es um die Entwicklung von plattformübergreifenden Business Apps, ERP-Integration und mobile Datenerfassung geht. Unser Erfolg gibt uns Recht - denn unseren intelligenten Kommunikationsserver MembrainRTC haben wir bereits als führenden Standard etabliert. Unsere Schwerpunkte sind unter anderem Logistik, Produktion, Anlageninventur und Finanzen und damit bewegen wir uns in einem der zukunftsträchtigsten Märkte der IT.
- 2004
- Established Company
- Onsite
- Internet, IT, Telecommunication
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