Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will maintain the internal IT infrastructure, provide technical support, and manage SaaS applications such as Google Workspace and Slack. You'll also handle hardware management and troubleshoot IT requests to ensure smooth operations.
Job Technologies
Your role in the team
- Appinio is seeking a highly motivated and skilled IT Administrator to join our team. The ideal candidate will be responsible for maintaining our internal IT infrastructure, providing timely technical support to employees, and managing our cloud-based SaaS applications. This role is essential for ensuring smooth and efficient day-to-day operations across the company.
- You will be the primary contact for managing our critical Software as a Service (SaaS) tools.
- Administration, configuration, and maintenance of Google Workspace, Slack, ClickUp, and other SaaS tools across the business, ensuring user accounts and security settings are correctly managed.
- Provisioning and management of our fleet of macOS endpoints via Mosyle MDM, as well as administration of our BYOD program via Google Workspace.
- You will provide first and second-level internal IT support for all employees, troubleshooting issues related to hardware, software, and network connectivity.
- You will document, track, and monitor IT support requests using a ticketing system to ensure timely resolution.
- You will develop and maintain documentation, including IT guides, knowledge base articles, and standard operating procedures.
- You will manage the procurement and deployment of new hardware (laptops, monitors, peripherals etc.) to the team.
- Administration of our device fleet via Mosyle MDM and Google Workspace (BYOD).
- You will maintain a detailed and accurate inventory of all IT assets.
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Our expectations of you
Qualifications
- You have strong working knowledge of Google Workspace administration.
- You have working knowledge of other common SaaS tools like Slack or ClickUp.
- You have familiarity with hardware procurement processes and asset management.
- You have excellent problem-solving skills and the ability to work independently.
- You are fluent in English, possess strong communication skills, and have a friendly demeanor.
Experience
- You have proven experience as an IT Administrator or in a similar role.
- You have experience in SaaS-only, remote-first working environments.
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What we offer
- Your tasks will require you to come into our Hamburg office occasionally (1 - 2 times per week, not necessarily for the entire day).
- You will join a small, close-knit team of three. We are part of Appinio's engineering department (~50 people), which means you will work closely with other engineers – not in isolation.
- We take ownership seriously. The team is small by design, so everyone has real autonomy over their domain and a direct line to decision-making.
- There's no layer of management between you and the work. If you see something broken or a process that could be automated, you're expected to fix it - and you'll have the time and backing to do so.
- Automation and tooling are core to how we operate. We're not a click-ops team. Where it makes sense, we script, integrate, and build instead of doing things manually.
- You don't need to be a developer, but a willingness to write the occasional script will make you much more effective here.
- We make an effort to stay connected - regular game nights, knowledge-sharing sessions with the wider engineering org, and team meet ups.
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Benefits
Health, Fitness & Fun
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
Appinio GmbH
Appinio is a global market research platform headquartered in Hamburg. We enable companies worldwide to obtain thousands of opinions from specific target groups in a few minutes. This way, everyone can validate decisions and ideas in real time - with representative results from consumers. As the fastest solution for market research, Appinio delivers feedback from 50+ markets.
Description
- Founding year
- 2014
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Other Sectors
IT Administrator
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- English Only
- English only required
