Job
- Level
- Senior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will support internal users, analyze and resolve IT issues, advise departments, optimize ITSM tools, and collaborate closely with external service providers and IT teams.
Job Technologies
Your role in the team
- Support of internal users on all issues related to the KVB workplace and ensuring efficient use of the deployed products and tools.
- Consulting and support for everyday questions regarding the optimal operation of IT systems.
- Analysis and resolution of incidents within your area of responsibility - structured, targeted, and process-compliant.
- Collaboration with external service providers as well as close coordination with neighboring IT teams to ensure seamless interfaces.
- Communication with specialist departments: advising on meaningful solutions and clear positioning when requirements are not feasible.
- Shaping change: Bringing your experience into a dynamic technical environment and developing creative solutions.
- Active further development of our ITSM tools to optimize processes and services.
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Our expectations of you
Qualifications
- Solid knowledge of Microsoft Windows 10 / Windows 11.
- Excellent user knowledge of Microsoft 365, especially the core applications (Outlook, Excel, Word, PowerPoint, Teams).
- Very good knowledge of MS-SQL, ideally complemented by Oracle skills.
- A high degree of initiative, independence, team spirit, punctuality, and reliability.
- Willingness to take responsibility.
- Strong motivation for continuous learning to stay always 'up-to-date'.
- Ability to communicate appropriately to the target audience.
- Very good written and spoken German skills.
- Good command of English.
Experience
- At least 5 years of professional experience in client and user support.
- Experience in collaborating with external service providers and manufacturers.
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What we offer
- Secure, future-oriented workplace at a public law corporation in the healthcare sector.
- Work-Life Balance: Flexible working hours and home office, compensatory time off, as well as 32 vacation days.
- In-house collective agreement plus annual special payment, holiday pay, as well as additional benefits such as attractive employer-funded retirement provision (ZVK) and asset-building benefits (VWL).
- Competence-oriented in-house training program and external training and development opportunities tailored to individual needs.
- Easy onboarding to the KVB through an attractive onboarding program: structured induction plans, a welcome event, and a mentorship program.
- Occupational Health Management 'gsund@kvb': The KVB promotes the health of its employees through sports and fitness programs as well as supplementary health initiatives.
- In-house canteen: Company restaurant for our employees.
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Benefits
Work-Life-Integration
More net
Health, Fitness & Fun
Job Locations
This is your employer
Kölner Verkehrs-Betriebe
Zum Leben einer Großstadt gehört Bewegung. Mit den Bussen und Bahnen der Kölner Verkehrs-Betriebe AG (KVB) bewegen sich jeden Werktag mehr als 800.000 Menschen. Diese Fahrgäste befördern die Kölner Verkehrs-Betriebe mit ca. 380 Bahnen und ca. 330 Bussen in einem komplexen System aus 74 Linien. Rund 3.600 Mitarbeiter und Mitarbeiterinnen sind dafür im Einsatz, dass der öffentliche Personennahverkehr in der Stadt und den angrenzenden Ortschaften möglichst reibungslos und zuverlässig funktioniert.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Logistics, Transportation
IT Support Specialist
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
