Job
- Level
- Experienced
- Location
- Hürth
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 40.000 to 52.000€ gross/year
Job Summary
In this role, you support and advise clients on ERP, POS, and shop systems, process support tickets, and analyze as well as troubleshoot technical issues both on-site and during software setup.
Job Technologies
Your role in the team
- Support and consulting for our customers regarding ERP, POS, and shop systems (e.g., JTL, PlentyONE, HIOPOS).
- Processing support tickets (Jira or similar) in First and Second Level.
- Analysis, setup, and troubleshooting of hardware and software.
- Support in the implementation of customized client solutions.
- Collaboration with project management, development & sales - acting as a link between technology & practice.
- Shaping processes, documentation, and knowledge transfer within the team.
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Our expectations of you
Qualifications
- Solid knowledge of ERP, POS, or E-Commerce systems.
- Proficient in ticketing systems (e.g., Jira, OTRS, Zendesk).
- Structured, solution-oriented mindset and genuine technical understanding.
- Enjoyment in sharing knowledge and mentoring young colleagues.
- Strong communication skills, team spirit, and authentic presence.
- Good German language skills, both written and spoken; English is an advantage.
Experience
- Several years of experience in technical support, system operations, or IT service.
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What we offer
- An environment that combines stability and dynamism - with a secure market position and exciting projects.
- A highly motivated, visionary team that makes things possible where others give up.
- Freedom to design: Your ideas matter - in technology, structure, and process.
- Flexible working hours & on-site culture - we work together on-site, not remotely.
- Modern equipment, clear communication, and genuine trust.
- Training opportunities and long-term prospects.
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Topics You Will Work On
Job Locations
About Your Employer
SundS ITS GmbH
SundS ITS GmbH is an established company specializing in IT solutions for retail and gastronomy. With a wide range of services, it optimizes sales points and logistics processes for its clients.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Specialist - ERP & POS Systems
- Salary
- 40.000 to 52.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.26.893 to 33.400 € net/year · Tax class I
- Location
- Hürth
- Working Model
- Onsite
- Diversity
- Open for all genders
