Job
In this role, you manage IT services, monitor KPIs, and implement ITIL processes. You identify issues, lead root cause analyses, and serve as the point of contact for departments regarding IT requirements.
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Job technologies
Your role in the team
- They manage and oversee the corporate IT provider Fresenius Digital Technology as well as other support teams.
- They ensure that all IT services are delivered in accordance with the SLAs.
- They implement the ITIL processes of Fresenius Digital within our organization and adapt them to our internal requirements.
- They identify friction losses at the interface with the provider and develop sustainable solutions together with Fresenius Digital.
- They use quantitative methods to monitor service KPIs and generate regular reports for management (e.g., PowerBI).
- In the event of disruptions in critical areas (e.g., sterilization supply management systems), you will initiate root cause analyses together with the provider.
- You are the primary contact for our specialist departments regarding service-related questions and new IT requirements in operational technology.
- They ensure that all IT services meet regulatory requirements and security policies.
- Process documentation and quality assurance.
Our expectations of you
Qualifications
- Solid ITIL knowledge (certification is an advantage) as well as routine in handling ticket systems and monitoring tools.
- Strong understanding of quantitative methods for monitoring complex service structures and KPIs (e.g., via ServiceNow, PowerBI, etc.).
- Business-fluent German and fluent English for communication within the corporate network.
- A highly structured and independent way of working is second nature to you.
- You are aware of the critical importance of your role and understand your work as an essential foundation for technical reliability and safety in our medical and operational supply areas.
- Analytical thinking skills and the ability to remain calm in dynamic situations (e.g., during system failures in operational technology).
- You can successfully mediate between the requirements of the operational departments and the delivery capabilities of the provider Fresenius Digital.
- They are customer-oriented and set clear priorities even in a dynamic environment to ensure high service quality.
Experience
- Several years of experience in IT Service Management or IT Operations, ideally in a regulated environment (Healthcare, Medical Technology, or Industry).
What we offer
- Friendly and team-oriented working atmosphere and employee events.
- Dedicated contact person during onboarding and experienced colleagues.
- Individual training and development opportunities through our academy.
- Scope for participation and influence.
- Secure job in the healthcare sector.
- Flexible working hours.
- Mobile working.
- Subsidy for company pension scheme.
- Jobrad and team tiered pricing.
- Corporate benefits as well as discounts for fitness studios.
Benefits
Health, fitness & fun
Work-Life-Integration
Food & drink
Topics you will work on
Job locations
About your employer
Fresenius Medical Care is a world-leading provider of dialysis products and therapies. With over 40 years of experience in dialysis and cutting-edge research, we offer our patients the best possible treatment.
- Established Company
- Hybrid, Onsite
- Pharmaceutical Sector, Chemical Industry, Biotech
Employer reviews
- Working conditions
- 4.3
- Engineering
- 3.0
- Career growth
- 3.0
- Team culture
- 3.5
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