Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hanover
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle tickets in first and second-level support, perform troubleshooting, optimize processes, and manage the documentation of solutions while evaluating new technologies.
Your role in the team
- Processing tickets, prioritizing tasks, assisting with troubleshooting across all support levels (First- to Second-Level)
- Active on the telephone hotline in communication with employees
- Participation in the expansion and optimization of service processes
- Participation in projects within the department
- Monitoring and maintenance of the ticket system
- Compliance with SLAs
- Assistance in managing escalation situations
- Participation in the documentation of error resolutions and checklists
- Evaluation of new technologies in the client environment and their peripherals
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Our expectations of you
Education
- You are a certified IT specialist, preferably in system integration or with a comparable qualification.
Qualifications
- You work independently and are eager to work on innovative topics with the latest technologies.
- Expert in the field of Support
- Openness with strong communication skills, as well as very good German language proficiency.
- Skills in problem identification and solution competence
- Strong creativity and solution-oriented mindset
- Interest in active relationship management and good information exchange
Experience
- You bring several years of professional experience as a supporter.
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Benefits
More net
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
Treuhand Hannover GmbH
Als bundesweit tƤtige Steuerberatungsgesellschaft hat sich die Treuhand Hannover auf die Beratung von Heilberufen spezialisiert. Dank unserer jahrzehntelangen Branchenerfahrung sind wir die Experten in der steuerlichen und betriebswirtschaftlichen Beratung von Apotheken, Ćrzten/ZahnƤrzten, Pflegeeinrichtungen und weiteren Gesundheitsberufen.
Description
- Founding year
- 1959
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance, Consulting
Supporter first and second level
- Location
- Hanover
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
