Job
In this role, you lead and develop team members in IT operations, monitor service quality and performance, create ITSM processes, and handle personnel planning and development in a dynamic environment.
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Your role in the team
- Technical and disciplinary leadership, management, and further development of the chapters and employees.
- Promotion of motivation and employee retention through structured onboarding, regular feedback sessions, and recognition of individual performance.
- Responsibility for the quality and performance of IT operations in development, testing, and production environments.
- Assessment of operational performance based on availability, service levels, quality, and efficiency, as well as the joint development of appropriate improvement measures.
- Analysis of short- to medium-term personnel and skills requirements as well as support for the department head in capacity planning.
- Initiation of recruitment activities, participation in the selection process, and ensuring a structured onboarding.
- Development of professional standards and competencies as well as promotion of cross-project knowledge sharing.
- Consolidation and continuous improvement of operational processes, monitoring, documentation, and deployed tools.
- Development and further enhancement of practical ITSM processes and appropriate key performance indicators.
- Further development of standardized procedures for the integration, commissioning, and operational handover of network environments.
- Close collaboration with engineering, architecture, integration, information security, quality, and other stakeholders.
- Assumption of selected operational tasks in projects and the organization, as well as supporting the teams with complex technical and organizational issues.
Our expectations of you
Education
- Completed degree or a comparable qualification in a relevant technical field.
Qualifications
- Solid professional knowledge in at least one of these areas, as well as a good understanding of the interfaces to the other two.
- Good understanding of service-oriented operating models and established ITSM methods, e.g., ITIL.
- Knowledge in monitoring, automation, ITSM tools, CMDB, and secure network architectures is advantageous.
- Excellent communication and collaboration skills with both technical and non-technical stakeholders.
- Decision-making ability, assertiveness, as well as a structured and solution-oriented work approach.
- Very good knowledge of German and English.
Experience
- Several years of professional experience in IT Operations, IT Service Management, or IT Administration.
- Several years of professional experience in technical and disciplinary leadership.
- Experience in managing heterogeneous IT landscapes.
- Experience in regulated, security-critical, or audit-requiring IT environments is an advantage.
- Strong leadership skills and experience in motivating and developing technical staff.
What we offer
- Work Life Balance: flexible working hours, sabbatical, 30 vacation days & special leave days.
- Mobile working: A flexible work model that offers a combination of on-site work and remote work.
- Structured onboarding process (including support from a buddy).
- Development: Extensive training programs, personalized professional development, and annual employee dialogues.
- Additional benefits: 13th gross monthly salary, accident insurance & company pension scheme.
- Catering: Premium company restaurant & generous meal allowance.
- Active health promotion: health management, E-GYM Wellpass & sports groups.
- Family: Kindergarten allowance / preschool places, children's holiday care & paid sick days for children.
- Mobility: Subsidized Germany ticket, Jobrad & parking spaces.
- Company celebrations & events: Christmas party, satellite launch events, NextGen Speakers Night.
- Innovation: Employee Suggestion Scheme & Independent Research and Development.
Benefits
Health, fitness & fun
Work-Life-Integration
Food & drink
Topics you will work on
Job locations
About your employer
OHB SE is a leading company in the aerospace industry. With over 40 years of experience, we develop high-tech solutions for space exploration and other fields. Our portfolio includes satellite systems for Earth observation, navigation, telecommunications, science, and reconnaissance. We realize missions to explore the universe and develop systems for human spaceflight. With over 3,000 employees at 15 locations, we create infinite possibilities in space. We.Create.Space.
- Established Company
- Onsite, Hybrid
- Science, Research
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