Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Schwabach
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will ensure the smooth operation of IT-supported systems in stores, assist store staff with technical inquiries, and oversee the rollout of innovative IT solutions.
Job Technologies
Your role in the team
- As a Retail IT Specialist (m/f/d), you are the link between our IT department and our exclusive stores.
- With your technical expertise, you ensure the smooth operation of our digital systems - from modern point-of-sale systems to mobile consulting tools and innovative CRM solutions.
- This is how you actively shape the shopping experience in our luxury eyewear stores and ensure the highest quality of service.
- Operational support of the stores: Ensuring the smooth operation of cash register systems, networks, mobile devices, iPads for customer consulting, and CRM systems.
- First- and Second-Level Support for store employees regarding technical inquiries and disruptions (remote and on-site).
- Support of rollouts of new IT solutions in the store sector (e.g., digital consulting, VIP customer service, online terminals).
- Coordination with external service providers for hardware, network, and IT security.
- Participation in international projects, e.g., implementation of new POS systems, omnichannel solutions, or loyalty platforms.
- Technical training and coaching of store teams.
- Documentation of processes, system changes, and support cases in the ticket system.
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Our expectations of you
Education
- Completed IT training (e.g., Fachinformatiker/in Systemintegration) or a comparable qualification.
Qualifications
- Proficient in handling POS systems, CRM solutions, networking, and device management.
- Know-how in handling Apple devices (iPad, iPhone) and Windows systems.
- Strong service and solution orientation.
- Confident demeanor and well-groomed appearance.
- Structured, independent working style with a high quality standard.
- Willingness to occasionally travel to our stores.
- Very good German and good English skills.
Experience
- Practical experience in Retail IT, ideally in a premium or luxury environment.
- Experience with ERP or inventory management systems is an advantage.
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Benefits
Health, Fitness & Fun
More net
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Apollo-Optik
As Germany's leading optician and certified top employer, we offer our employees the ideal space to feel comfortable and the means for individual development.
Description
- Founding year
- 1972
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade
Retail IT Specialist
- Location
- Schwabach
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
