Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 42.000 to 50.000€ Gross/Year
- Location
- Munich, Bonn
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you independently handle incoming incidents in 2nd Level Support, analyze and troubleshoot VPN issues, plan changes, and update technical documentation within IT service operations.
Job Technologies
Your role in the team
- Independent telephone handling of incoming incidents in 2nd Level Support.
- Analysis, troubleshooting, and fault diagnosis of VPN solutions in customer and in-house operations.
- Planning, evaluation, and implementation of changes within the scope of IT service operations.
- Support in testing and quality management as well as conducting tests.
- Installation, configuration, and operation of VPN solutions in compliance with applicable security requirements.
- Administration and management of IT and communication services in operational support.
- Maintenance, updating, and further development of technical documentation.
- Ensuring the agreed quality, stability, and cost-effectiveness requirements in service operations.
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Our expectations of you
Education
- Completed training as an IT specialist for system integration, application development, or a comparable recognized IT vocational qualification.
Qualifications
- Good knowledge of Windows operating system administration.
- ITIL Foundation certification or comparable knowledge is an advantage.
- Very good German skills (min. C1) as well as good English skills (min. B2).
Experience
- Several years of professional experience in the IT environment, ideally in the area of Service Operations.
- Extensive experience in incident management and telephone-based 2nd level support.
- Verifiable practical experience in the operation, administration, or troubleshooting of VPN solutions (e.g., SINA Workstation, genuconnect, genucard).
- Experience in IT Service Management according to ITIL.
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What we offer
- We support occupational pension schemes and subsidize them with 20% from the first day of employment.
- We finance an occupational health insurance for you to reduce your additional costs in case of illness, for preventive services, or aids (for statutory and private insured individuals).
- Additional personalized benefits optimize your salary.
- We support you as a parent by reimbursing the difference to the child sickness benefit during the first two days of your child's illness.
- We offer you a cost-effective shopping experience with our Corporate Benefits App, featuring a selection of over 800 top brands.
- We offer you health promotion and mobility measures, for example with our Jobrad program.
- We rely on a long-term collaboration combined with a trusting and respectful approach.
- We offer you the opportunity for strategic and personal further education and development.
- We contribute to your work-life balance through flexible working hours and remote work.
- We receive top ratings from our employees (87% recommendation rate in the last 12 months and a score of 4.3 on Kununu).
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
CompuSafe Data Systems AG
CompuSafe Data Systems AG is an established IT company specializing in tailored IT services and transformations since 1989. With a focus on project management, it supports corporate clients in optimizing their IT infrastructure.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
System Administrator VPN & 2nd Level Support
- Salary
- 42.000 to 50.000€ Gross/Year
- Location
- Munich, Bonn
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
