Job
- Level
- Lead
- Job Field
- Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dusseldorf
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will lead the department for customer activations and service provisioning in new FTTH areas, manage field technicians, and optimize complex reporting processes for customer interactions.
Your role in the team
- For our technical team, we are looking for an experienced leader to establish and manage customer connections in newly developed FTTH expansion areas.
- You are responsible for the development and management of the new department "Fiber Customer Activation and Service Provisioning" in the OXG Technology.
- You manage our field service technicians according to the OXG guidelines for customer activation (in-house wiring).
- Together with your future colleagues from NE3 and NE4, you will ensure a prioritized expansion of the network (Single-Line process & densification).
- You and your team develop lean and efficient reporting processes that enable real-time tracking of all customer interactions.
- You also ensure the ongoing development of your team and the continuous optimization of the relevant processes in your daily business.
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Our expectations of you
Education
- You have a degree in a technical or commercial field, or alternatively, training in the telecommunications sector in the technical field (fixed-line).
Qualifications
- You have excellent German and English skills.
- You possess a high level of comprehension and strong communication skills.
- You possess a Class B driver's license and are willing to travel within the expansion region and to Düsseldorf.
Experience
- You already have relevant professional experience in fiber optic deployment, particularly in customer activation and troubleshooting.
- You have extensive professional experience with infrastructure projects or comparable roll-outs (FTTX).
- You have already successfully managed and coordinated telecommunications projects and bring extensive experience in project management.
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What we offer
- Flat hierarchies with room for your ideas and constructive feedback.
- Coverage of the costs for a high-performance internet connection up to €50 net per month.
- Digital meal allowance of up to €115.05 net per month, regardless of where you are and eat.
- Flexible working hours and the option to work from home at any time within Germany and even up to 25 days in European countries.
- Monthly discount of €40 on your mobile or landline bill through our partner Vodafone.
- 30 days of vacation per year, plus Christmas Eve and New Year's Eve, and with Xtra-Plus up to 10 days of unpaid leave on top.
- Subsidy for your bike leasing through EURORAD for eco-friendly commuting and support of your membership in the Urban Sports Club and cooperation with awo lifebalance.
- 5% additional to your annual base salary for your retirement plan, with the freedom to decide flexibly how you want to use this extra for your future.
- 3-month continued payment of wages in case of illness as well as coverage in case of disability and death.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
OXG Glasfaser GmbH
OXG Glasfaser GmbH is a company focused on building and operating a fast and reliable fiber optic network in Germany, promoting an open work culture and short decision-making processes where team players are valued.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Lead / Senior Manager Fiber Customer Activation and Service provisioning
- Location
- Dusseldorf
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
