Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Wildau
- Working Model
- Onsite
Job Summary
In this role, you will take on 1st and 2nd level support on-site and remotely, install client systems, and administer corporate applications, printing systems, and mobile devices.
Job Technologies
Your role in the team
- Handling of 1st- and 2nd-level support on-site, via remote maintenance, and by phone for software- and hardware-related inquiries and issues.
- Installation, configuration, and administration of client systems (notebooks and desktops).
- Installation, operation, and support of enterprise-relevant applications.
- Maintenance of printing systems, mobile devices, and related peripherals.
- Administrative tasks, e.g., permissions and user management in Active Directory.
- Participation in the continuous improvement of support and UHD processes.
- Maintenance and further development of the IT knowledge database.
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Our expectations of you
Education
- Successfully completed training or retraining in the IT field.
Qualifications
- High level of customer and service orientation.
- Pronounced analytical, structured, and solution-oriented working style.
- Very good knowledge of German and English.
Experience
- Experience in support, user helpdesk, as well as in the installation and configuration of hardware and software.
- Experience in handling ticketing systems and knowledge databases.
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
FERCHAU Engineering GmbH
Description
- Company Size
- 250+ Employees
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Supporter
- Location
- Wildau
- Working Model
- Onsite
- Diversity
- Open for all genders
