Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you will maintain and optimize IT systems, support users with hardware and software issues, and document solutions in our Knowledge Management System.
Job Technologies
Your role in the team
- Ensuring the efficient operation of and providing maintenance to various IT systems. Inspecting, prioritizing, and maintaining systems to the highest operational standards.
- Providing effective solutions for software and hardware issues.
- Responding to user inquiries and guiding users with simple, step-by-step how-to instructions.
- Recording technical issues and solutions in Knowledge Management System, update knowledge articles with newer and relevant information.
- Enabling end users by providing training and education.
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Our expectations of you
Education
- End user training and education.
Qualifications
- Fluency in German (C1) and English.
- Assistance with software deployment and with software-related issues (standard & non-standard).
- Support for Microsoft Windows and Apple operating systems as well as the Microsoft Office 365 suite.
- How-to assistance of End User assigned IT devices and software.
- Standard and non-standard HW Devices (peripherals like monitors, label printers, etc.).
- Basic HW support for Desktop & Laptop: RAM upgrade, Keyboard exchange, SSD HD replacement.
- Providing support for meeting room equipment (Audio and Video) as well as for Network cabling and port patching, Wi-Fi network, replacement of router, HUBS and Switches.
- Document management such as Asset Management, Knowledge Management maintenance, Site Operations Manual, etc.
- Stock management (incoming & outgoing IT goods).
Experience
- Two or more years of relevant experience.
- Experience in handling ServiceNow tickets.
- Smart hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage.
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What we offer
- At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
- We're committed to fostering an inclusive environment where everyone can thrive.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
DXC Technology
DXC Technology is the world’s preeminent technology company, providing innovative end-to-end solutions that enable clients to thrive in an ever-changing marketplace. With its unwavering commitment to innovation and customer success, DXC Technology leads the way in helping businesses maximize their potential.
Description
- Founding Year
- 2017
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Onsite IT Support Technician
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
