Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role, you will manage IT tickets in the ticketing system and configure client devices primarily for end-users, while ensuring compliance with Active Directory guidelines and maintaining asset management.
Job Technologies
Your role in the team
- For our client's business, we are looking for an IT technician (m/f/d) to support in ticket processing, staging, configuration, and device deployment.
- The operation is fully managed through a ticketing system. There is already an established on-site team that you will be integrated into.
- Processing incoming tickets in the ITSM system
- Installation and fueling of client devices in a standardized fueling line
- Setup and configuration of systems according to client specifications
- Creating machines in Active Directory according to documentation
- Assignment and management of passwords in Active Directory according to policies
- Management of asset management (maintaining device lists and updating the database)
- Issuance and Return of Client Devices
- Assembly and disassembly as well as cabling of IT workstations
- Working in client-owned database systems
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Our expectations of you
Qualifications
- Knowledge of working with Active Directory
- Structured and meticulous work approach
- Teamwork and Service Orientation
- Basic knowledge of asset management is advantageous.
Experience
- Experience in client support or IT rollout environments
- Experience with ticketing systems (ideally ITSM)
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What we offer
- The benefits may vary depending on the position and location. An overview of our benefits can be found on our website under Careers and Benefits.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
Akkodis Germany GmbH
Akkodis Germany GmbH, part of the global Akkodis, provides comprehensive technology and engineering services. With a focus on digital transformation, the company supports businesses across various sectors.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT technician
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
