Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Nußloch
- Working Model
- Onsite
Job Summary
In this role, you will handle 1st and 2nd level support requests, manage Microsoft 365 administration, and analyze network issues, collaborating closely with internal teams and external partners.
Job Technologies
Your role in the team
- Prioritization and processing of requests (1st- and 2nd-level) via our ticket system.
- Support for Windows 10/11 clients, printers & mobile devices.
- Administration of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
- Maintenance and administration of Microsoft and Azure Active Directory environments as well as cloud applications (e.g., Office 365, Teams, OneDrive).
- Analysis of network issues (VPN, WLAN, DNS, DHCP).
- Endpoint security, patch management & initial phishing assessment.
- Remote support via Quick Assist, TeamViewer, or AnyDesk.
- Documentation of solutions & maintenance of the knowledge database.
- Close collaboration with internal departments and external service providers.
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Our expectations of you
Education
- Completed IT training or a comparable qualification with experience in IT support / Helpdesk.
Qualifications
- Independent, structured, and service-oriented working style with a hands-on mentality.
- Solid knowledge of Windows operating systems, Android, and iOS, as well as virtual server environments.
- Proficient in Microsoft 365 (Office, Teams, Exchange Online), Active Directory, Azure AD / Entra ID & MFA.
- Basic understanding of network technologies (TCP/IP, VPN, firewalls, switches).
- Strong service-oriented mindset and customer focus with good communication skills.
- Independent, structured, and solution-oriented way of working.
- Fluent in German and proficient in English at a technical level.
Experience
- Experience with ticketing systems (ServiceNow, Jira, Zendesk, or similar).
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What we offer
- Work-life balance through flexible flextime with a 37-hour workweek and the option to work remotely.
- Individual onboarding phase.
- Attractive 50% employee discount in the company-owned outlet as well as online shop and shopping opportunities at Fashion Park Nußloch.
- Versatile additional benefits: holiday and Christmas bonuses, 30 days of vacation per year, retirement plan, fitness studio subsidy, business bike, childcare allowance, corporate benefits, free parking and charging stations for e-vehicles.
- Urban company restaurant with discounted prices as well as free coffee and water.
- A corporate culture characterized by respect and responsibility in interactions.
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Benefits
More net
Job Locations
This is your employer
BETTY BARCLAY GROUP
Die Betty Barclay Group nimmt mit einer beispiellosen Erfolgsgeschichte seit mehr als 80 Jahren national und international einen Spitzenplatz unter den führenden Mode-Marken ein. Mit unseren 11 Marken wie Betty Barclay, Betty & Co, Gil Bret, Vera Mont und Cartoon bieten wir zeitgemäße Kollektionen für die moderne Frau.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Industry, Production
IT Support/Helpdesk Specialist
- Location
- Nußloch
- Working Model
- Onsite
- Diversity
- Open for all genders
