Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you are responsible for the stable operation of 21c|ng, further developing it while managing interfaces, analyzing disruptions, and assisting users with functional inquiries.
Job Technologies
Your role in the team
- Responsibility for the stable operation, administration of the core system 21c|ng, and its further development in collaboration between the regional offices, the business units of the headquarters, BITMARCK, and other software vendors/partners.
- Supervision and monitoring of the ancillary systems, data exchange interfaces, and connected modules in collaboration with the specialist departments and external service providers.
- Analysis, troubleshooting, and documentation of issues in 1st and 2nd level support. Coordination of fault analysis, testing, and resolution in collaboration with specialist departments and software providers.
- Further development and optimization of professional and technical processes within 21c in collaboration with the specialist departments.
- Planning, testing, and execution of 21c releases and service packs.
- Contact person for users regarding functional questions and support in creating documentation. Conducting training sessions.
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Our expectations of you
Education
- Successfully completed training as an IT specialist (m/f/d) for application development/system integration, a degree in (business) informatics, or a comparable qualification. Alternatively, you have training as a social insurance clerk (m/f/d) with additional IT qualifications or comparable knowledge. Feel free to apply also with a similar educational background.
Qualifications
- You work in a structured, analytical, and self-responsible manner.
- A strong service orientation is among your strengths, and you enjoy acting as a liaison between IT and the business units. You see yourself as a knowledge facilitator (m/f/d) who supports the departments in technical innovations.
- You find it easy to prepare complex IT issues in a way that is understandable for professional users.
Experience
- Several years of professional experience in managing IT processes, ideally with knowledge of statutory health insurance (GKV) environments.
- Solid knowledge of 21c|ng and ideally GKV communication servers. Experience in process modeling as well as experience with SQL databases and JIRA are advantageous.
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What we offer
- In addition to a crisis-proof workplace, you can expect flexible working hours (38-hour week, a generous working time frame without core working hours).
- The possibility of mobile working (partially).
- A minimum vacation entitlement of 30 days, which can be increased through an opt-in model and unlimited flex days.
- A monthly employer subsidy for the "Deutschland-Ticket".
- A collegial working atmosphere in a dedicated, competent, and reliable team.
- A market-compliant remuneration according to our in-house collective agreement.
- A supplementary health insurance as well as benefits within the framework of occupational pension schemes.
- A comprehensive occupational health management.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Bahn-bkk
Mit mehr als 680.000 zufriedenen Kunden ist die BAHN-BKK einer der größten betrieblichen Krankenversicherer Deutschlands. Als geöffnete, gesetzliche Krankenkasse mit Präventionsschwerpunkt verstehen wir uns als kompetente, innovative und verlässliche Gesundheitspartnerin für unsere Kunden.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
IT Application Support Specialist - Focus on Health / Care
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
