Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Wiesbaden
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be responsible for 1st-level support, handle incident and change management, analyze error states, and assist users with IT inquiries and IT security training.
Job Technologies
Your role in the team
- Become part of our team in the ICT Management department.
- Together, you are responsible for 1st-level support among other tasks and work on diverse projects to further develop our IT.
- The location is the West branch based in Wiesbaden.
- 1st level support for LBIH and handling incident and change management, e.g., user account unlocking, troubleshooting ticket processing, remote support.
- Analysis of error states in hardware and software.
- Consulting and supporting the organizational units in the West branch.
- Assumption of the Vermittlung of IT fundamentals and support for measures to IT security.
- Management and setup of smartphones as well as support in in-house telecommunications.
- Introduction of new colleagues to the LBIH IT infrastructure.
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Our expectations of you
Education
- Completed degree (FH diploma/Bachelor) in Information Technology or an equivalent field of study or comparable qualification (for example, a three-year apprenticeship in IT specialist for system integration/IT system electronics with professional experience in the IT environment).
Qualifications
- Excellent knowledge in the areas of Active Directory, user administration, and permissions management.
- Good knowledge in the area of hardware and networks.
- Very good spoken and written German skills.
- Teamwork, sense of responsibility, and customer orientation.
- Commitment, organizational skills, and an analytical mindset.
- Class B driver's license and willingness to undertake occasional service trips across Hesse (pool car).
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
Landesbetrieb Bau und Immobilien Hessen (LBIH) - Zentrale
Der Landesbetrieb Bau und Immobilien Hessen (LBIH) ist der zentrale Bau- und Immobiliendienstleister der hessischen Landesverwaltung. Er übernimmt Aufgaben im Bau-, Gebäude- und Standortmanagement. Seine Stärke: Als Komplettanbieter leistet der LBIH alles aus einer Hand - effizient und serviceorientiert. Mit rund 2.100 Mitarbeiterinnen und Mitarbeitern setzt der LBIH ein jährliches Bauvolumen von rund 500 Millionen Euro um und betreut mehr als 3 Millionen Quadratmeter Gebäudefläche.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
IT specialist user support
- Location
- Wiesbaden
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
