Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin, Sachsen bei Ansbach
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will enhance the management of our external IT service providers, monitor SLAs and service quality, plan and coordinate IT projects, and optimize IT service processes for continuous improvement.
Job Technologies
Your role in the team
- Operational management and further development of our external IT service providers and service providers, including service reviews and escalation management.
- Ensuring the agreed Service Levels (SLAs) as well as monitoring service quality, performance, and costs.
- Responsibility for incident, problem, change, and escalation management in collaboration with the providers.
- Planning, coordination, and support of IT projects as well as ensuring the operational handover of new services and technologies.
- Further development of IT service processes, governance structures, and our service portfolio.
- Creation of service reports, KPI evaluations, and management decision templates as well as derivation of optimization measures.
- Close collaboration with business units, manufacturers, and external partners to ensure and continuously improve our IT services.
- Support in the development and further advancement of service and provider management within IT.
- Prospective assumption of technical and disciplinary leadership responsibilities as well as further development of the Service and Provider Management team.
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Our expectations of you
Education
- Completed degree in Computer Science, Business Informatics, or a comparable qualification.
Qualifications
- Knowledge in managing external IT service providers, SLA management, and IT service processes (e.g., ITIL).
- Analytical, structured, and solution-oriented working style.
- Strong communication and negotiation skills, as well as confident demeanor when dealing with internal and external contacts.
- High level of initiative, sense of responsibility, and team orientation.
- Willingness to occasionally travel for work.
Experience
- Several years of professional experience in IT service and provider management, ideally with initial leadership experience.
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What we offer
- Professional and appreciative collaboration.
- Modern workplaces and technology, ergonomic working with a height-adjustable desk & two monitors.
- Christmas/holiday bonus (13th salary).
- 30 days of vacation.
- Flexible working hours and the possibility of remote work with a 40-hour workweek.
- Above-tariff salary.
- Intensive onboarding.
- Internal seminar program for individual training and long-term prospects.
- Employer subsidy for asset-building benefits.
- Occupational health management and free preventive examinations.
- Preferential conditions on the company's products and services.
- Employee discounts with partners through our shop program.
- Employee referral bonus of up to €2,000.00.
- Additional employee benefits such as massage offers, company events, free beverages.
- Free parking.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
STERNAUTO Gruppe
The STERNAUTO Group is one of the largest automotive trading groups in Germany, operating over 24 locations across six federal states. The company offers a wide range of vehicles and services, including sales, rentals, and servicing of vehicles and motorhomes. With around 1,600 employees and a strong brand presence, the STERNAUTO Group is a significant player in the German automotive market.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Vehicle Manufacturing, Supplier
Operational Service Manager / Provider Manager IT
- Location
- Berlin, Sachsen bei Ansbach
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
