Job
- Level
- Experienced
- Job Field
- IT, Application, DevOps
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Großburgwedel
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will develop the solution architecture for Retail Services in ServiceNow, derive integrations with other systems, and design standardized workflows to enhance efficiency in store operations.
Job Technologies
Your role in the team
- As a Solution Architect ServiceNow with a focus on Retail Service Management (RSM), you will be responsible for the end-to-end solution architecture and the roadmap for our retail service processes.
- From the technical objectives of branch operations, you derive a standards-compliant, scalable architecture design.
- With expertise in Customer Service Management (CSM), you oversee the still emerging RSM module and design data and process models for Case Management, SLAs, Knowledge, and Service Catalog in accordance with best practices and CSDM compliance.
- Define and prioritize integration architectures for peripheral systems (e.g., CRM, ERP, POS, E-Commerce, Contact Center, Identity/AD) and oversee the implementation via IntegrationHub/REST.
- You further develop reusable building blocks such as playbooks, flow templates, data objects, and portal components, ensuring clear documentation and enablement of the teams.
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Our expectations of you
Education
- Degree in (Business) Informatics or a comparable qualification, as well as several years of practical experience as a Solution Architect in the ServiceNow environment.
Qualifications
- Good understanding of retail processes in the branch and omnichannel environment and their mapping in standard-based workflows on the ServiceNow platform.
- Knowledge of integration architectures and API design (REST/SOAP, Webhooks, OAuth/SSO), proficient in the use of IntegrationHub, MID Server, and Flow Designer.
- Experienced handling of data and process design along the CSDM as well as with roles/permissions concepts and ACLs.
- Familiar with agile methodologies (Scrum), strong in stakeholder management and in clearly presenting complex issues.
- Certifications desirable: ServiceNow CSA, CIS-CSM.
- ITIL Foundation as well as relevant Micro-Certifications (e.g., IntegrationHub, Flow Designer) are advantageous.
- Very good German and good English skills in spoken and written form, as well as a structured, solution-oriented way of working.
Experience
- Extensive experience in ServiceNow CSM (including Case Management, SLAs, Knowledge, Customer Portal/Routing), ideally complemented by initial RSM practice.
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Benefits
Work-Life-Integration
- 🏖️Workation
- 🏠Home Office
- 🚌Excellent Traffic Connections
- 🍼Day Care for Kids
- 🅿️Employee Parking Space
- ⏰Flexible Working Hours
Health, Fitness & Fun
Food & Drink
More net
Topics that you deal with on the job
Job Locations
This is your employer
Rossmann
ROSSMANN is one of the leading drugstore companies in Europe, with 56,500 employees in 4,361 stores. It has been expanding rapidly for years and is highly successful.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Trade
Solution Architect ServiceNow RSM
- Location
- Großburgwedel
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
