Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Wörth am Rhein
- Working Model
- Onsite
Job Summary
In this role, you diagnose and repair Apple hardware, resolve software issues on macOS and iOS, manage support tickets and work on data security and privacy matters.
Job Technologies
Your role in the team
- Diagnosis and repair of Apple hardware (MacBooks, iPhones, iPads)
- Analysis and troubleshooting of software issues on macOS, iOS, and iPadOS
- Support with complex cases and escalations
- Management and processing of tickets in CRM or service systems (e.g., ServiceNow, Zendesk)
- Support for topics related to Apple ID, iCloud, Backup, and Restoration
- Compliance with data protection and security policies
- Documentation of all service processes
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Our expectations of you
Qualifications
- Deep understanding of Apple products and ecosystems
- Knowledge of macOS, iOS, iPadOS as well as common networking technologies (WLAN, Bluetooth, VPN)
- Proficient Excel skills
- Advantageous: Apple Certified Macintosh Technician (ACMT), Apple Certified iOS Technician (ACiT), CompTIA A+ or similar certifications
- Friendly, clear, and patient communication
- High customer orientation and empathy - even in stressful situations
- Ability to work in a team and willingness to cooperate with technical and sales colleagues
- Reliable, responsible, and structured way of working
- Fluent German skills in spoken and written form, English skills are an advantage, both for communication with international clients
Experience
- Experience with hardware diagnostics, repair, and Apple Service Toolkit
- Experience with ticketing or CRM systems (e.g., ServiceNow, Zendesk)
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Job Locations
About Your Employer
Akkodis Germany GmbH
Akkodis Germany GmbH, part of the global Akkodis, provides comprehensive technology and engineering services. With a focus on digital transformation, the company supports businesses across various sectors.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT support specialist
- Location
- Wörth am Rhein
- Working Model
- Onsite
- Diversity
- Open for all genders
